My Chevrolet app not working seems like a common problem

[halzg]

I purchased a pre owned 2021 Silverado in late February, and the My Chevrolet app has never worked during the whole OnStar trial period.  I've reset the password, deleted and re-installed the app, and talked with an advisor twice in the car, once through the website, and talked to a technical team member by phone.  Nobody has been able to resolve the issue.

Looking at the number of others having the same or similar issues, it seems that there must be a problem with the service. 

[Advisor_Helen]

We appreciate you bringing these mobile app concerns to our attention. Our care team would like to take a further look into your account details and make any updates moving forward. So we may, kindly email us additional details to socialmedia@gm.com with ATTN: OnStar Community/halzg in the subject headline. 

[halzg]

Just as a follow up, I did as recommended, and received no response and no resolution to the issue.

[Advisor_Helen]

Thank you for the follow-up. If you are still having these concerns with the myChevrolet mobile app, we would like to assist to the best of our abilities. Do not hesitate to email the address above so we may take a further look into things. 

[halzg]

I have sent another email to the address listed above but have still received no reply

[Todd]

Hi the exact same problem. Have tried emailing the social email address above, spend countless hours on the phone with onstar, Sirius XM even spent $500 to troubleshoot the problem at my dealership to essentially do a hard factory reset on the radio. Im I was told they could not find any issues  or explain why this was happening. They said I may need new HDMI cables, at the cost of $600.  

[Anonymous]

This is certainly not the experience we want you to have. We appreciate you bringing this to our attention and we'd like the chance to help. Please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/Todd" in the subject line so we can further assist. 

[ecugorillaman]

I'm having the same issue. Its ridiculous to be honest. 

[Advisor_Helen]

We do appreciate you reaching out regarding ongoing mobile app concerns. Can you please provide us with some additional insight regarding what is not working within the myChevrolet app for you? Have you previously attempted any of the troubleshooting listed above? Once we have more detail, we would be more than happy to assist in any way that we can.