Can't log into Mycadillac

[dhstron123]

Mycadllac app will not let me log in. It was working 24hrs ago. I have tried uninstalling, reinstalling. No help. I have called OnStar. No help. It tells me to sign in and then nothing. I have seen others with this same problem. I did not see the solution. Please help.

DHS

[Advisor_Helen]

Thank you for bringing these login concerns to our attention. We regret to hear of any poor experiences with our live Advisors. To clarify, are you receiving any error codes at all when you attempt to sign-in? If you have already uninstalled and reinstalled the mobile app, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/dhstron123 in the subject headline. We would like to take a further look into things on our end. 

[TNT]

I've been having this exact same problem for MONTHS!

[Advisor_Helen]

We do regret to hear you are experiencing any login concerns with the mobile app. To further clarify, have you also attempted to uninstall and reinstall the mobile app from your device? This will ensure you have the latest version downloaded. If you experience any errors, please send us an email to the address listed above so we may help. 

[rmutt]

I bought a new Lyriq about 3 months ago.  Installed the MyCadillac app immediately and it worked ok for about a month.  It was slow and often responsive at best.  Then out of the blue, it wouldn't refresh.  I had to log out then back in to get it to refresh.  Now today, while trying to log in, the app asks for username.  After entering my username, I click continue, and the screen to enter your password doesn't show up.  You just get a message about entering invalid credentials.  Using MyCadillac app has been nothing but a gross disappointment for almost 3 months now!

[Advisor_Pat]

Hi rmutt,

We’re sorry to hear about the challenges with the MyCadillac app. To help us narrow down the concern, could you let us know if you’ve tried uninstalling and reinstalling the app? Additionally, if there’s an error code appearing, please share that with us as well. For more detailed support, please email us at socialmedia@gm.com and include ATTN: OnStar Community/rmutt in the subject line. We’ll do our best to assist you further.