OnStar Community

Wi-Fi not providing signal

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the ...

Last year I had an OnStar guardian account and I need to know what I need to pay to start it back ov

False Flat Tire Alert

I received an email alert this morning that both rear tires on my truck are flat. Checked the vehicle and both tires are fine. Mobile App also showing 0 psi. Very annoying. This is the 3rd false alert on tire pressure I have received since purchasing...

2015 Volt Onstar App 'Server not responding'

Since around October 2023 my 2015 Chevy Volt has rarely responded to Onstar remote commands such as remote start, lock or unlock. I often get "server not responding" error on my app. Called OnStar several times, done the troubleshooting, OnStar has s...

2024 Terrain SLT Elevation App won’t send any commands

Brand new vehicle and app does not work. Keeps saying sending but never completes the commands. I’ve tried deleting the app and reinstalling and turning phone off and no luck. Salesman unsure why it’s not working after we called to get it activated, ...

My Onstar light is not on. The dealer replaced the antena but still not working

I took my vehicle to the dealership. They replaced the antenna but still does not work please advise. They said they got in contact with onstar prior me picking up the vehicle. When I tried to contact them it still was back to square 1 please help

Can't Build a Vehicle On Chevrolet.com

I continue to get the error message "HTTP Status 400 – Bad Request" when trying to build a new vehicle on Chevrolet.com. I have reported this months ago with an open case and it still is not resolved.

Be Careful with Trial Plans

Very difficult to cancel. You have to talk to someone.I am still waiting on my cancellation email.

Continued charges after canceling twice

Sometime in late 2022, I canceled my service online, under California's Automatic Renewal Law (Assembly Bill No. 390). On November 27th 2023, I noticed the charges continued past my previous cancelation attempt. I called to cancel on that date, and w...

Reconnecting app after new module

I recently had the o star module replaced in my 2021 Yukon. I can’t seem to get MyGMC app to see the vehicle. I’ve uninstalled and reinstalled the app.

3 year remote access

I bought a new 24 Chevy and was invoiced for the remote access plan as it was in the MSRP for the vehicle. Since I paid for the 3 years and no longer have the vehicle what do I need to do to get refunded the pro rated amount back?

Thank You, Goodbye

I have a 2017 Chevy Traverse that I just purchased. I connected my iPhone to bluetooth. For some reason, anytime I use Siri (hey Siri, call XXXX)... or (Hey Siri, text my son.....), it does the requested function, but then says "Thank you, goodbye".....

Trying to setup shared family member with my Chevrolet app. gets Unable to retrieve account details

Wi-Fi in my car

I had Wi-Fi in my car for like 5 years and then my credit card was stolen and I got a new one. I never thought about my Wi-Fi being connected to that card, so it expired. How can I get it reinstated?

iPhone will not connect to Onstar WiFi hotspot designed by AT&T

For about 6 months now my iPhone 13 Pro has been unable to auto join to my WiFi hotspot in my 2021 GMC Sierra SLT!!!! I’ve made 50 calls to Apple! I’ve made 50 calls to ONSTAR/AT&T WiFi data connection! I’ve made 50 calls to GM dealership I purchased...