Onstar Module Replacement ETA?

[osugigi26]

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

[Advisor_Helen]

Thank you for your comment. Our team does appreciate your ongoing patience at this time while your certified dealership works alongside you regarding your OnStar module. Again, our team is here to assist to the best of our abilities alongside your service department if you have any trouble connecting with your dealer. We are only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/DHolmesSr in the subject headline. 

[shamsjr4476]

I have a 2023 GMC Sierra 1500 AT4X. My truck has under 11,000 miles and it needs a new OnStar Module. My truck is scheduled to go in to the dealership on 12/12/24. I have been without all the functions that rely on the OnStar module to function since 10/15/24. The dealerships in my area are out months to try to get an appointment. Aside from wanting to know when the ETA of the new modules will be, I'd like to know if Onstar is going to credit us back the downtime we have experienced because of faulty modules? I don't think we should pay for services that we can't use because we cant get the problem fixed expeditiously due to OnStar and GM not having the part. Like I said, even if the part was readily available I'd still be waiting two months to get the part installed because dealership appointments are eight plus weeks out. Again, we continue to pay for a service that we can use for reasons beyond our control. So what are you going to do OnStar? 

[Advisor_Helen]

Thank you for providing our team with this insight. We do understand the frustration and inconvenience associated with part delays. Our team appreciates your ongoing patience as you work alongside your certified GMC dealership regarding your OnStar hardware. Please know, you can connect with a live Advisor at any time by dialing 1-(888)-4ONSTAR (1-888-466-7827) moving forward. They are more than happy to further assist with your services and provide you with available options. If you need any help after connecting with them, our team is also only an email away at socialmedia@gm.com. 

[Stevie]

How long are people waiting to get a new OnStar module? 

[DHolmesSr]

About 3 months. I finally got some time to call OnStar and was told I'm still under the trial period in which before this issue, i was impress the OnStar options I have on vehicle.  So, I sign in to website and elected to extend the period. According to the sales tech, once my trial period is over, I will have the option to cancel.  On 30 Dec, I stop by the Dealership GMC Legacy, Slidell LA to see what was the latest status. There still waiting for the part to come in. In meantime, my Onstar is not working and I believe there is hidden cost I'm currently paying for its services. My engine light remains on and I'm not sure what my next step will be. I always expected better of GMC in doing the right thing and hope this can be resolved soon. Family of GMC owners for decades. The dealership has been supportive and has made it clear they're waiting on the part. I don't know what my options are other than waiting at this point, but I am leaning more to contacting a friend of mine (Congressman). As a Retired Vet, I have patience, but 90 days plus is a bit much driving a 2023 Ultimate 1500 Series with the engine light on.  From my understanding, these parts are coming from a 3rd party which is currently back log.

[Advisor_Helen]

We do appreciate your comment, Stevie. Please know, our team is here to help to the best of our abilities regarding your OnStar module. If you are having any current concerns, our team is only an email away at socialmedia@gm.com. 

[tinglebl]

Add me to the list! 2024 GMC Acadia Denali with SuperCruise. Paid thousands extra for this option and the Onstar or "Telematic" module is out. No ETA, all I get from two dealerships is "Back Ordered." We have had 80 vehicles, all but 5 were GM. It may be time to try another manufacturer.