Onstar Module Replacement ETA?

[osugigi26]

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

[Advisor_Helen]

We understand the importance of having a vehicle you can rely on. Thank you for bringing this ongoing part delay to our attention. Please know, we do depend on our certified dealerships to provide all technical and diagnostic insight. If you’re having continued trouble with your Sierra, we would like to further connect with your service team and provide any available assistance that we can. Moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/osugigi26 in the subject headline. We hope to hear from you. 

[MC]

I have had the same issue since about 8/20 when it first went out in my 23 Tahoe High Country. Connection came back for a few days then went back out. Dealer said I need a new module. The module has been on back order for over a month. I paid extra for supercruise with 3 years included with the purchase and wifi accessibility. I have no access to those technologies anymore with no resolution in sight. I’d love if OnStar would prioritize this issue and get us our replacement modules for these vehicles. Why even buy new if you have to deal with used car issues? 

[Advisor_Helen]

Our team does understand the importance of your hardware concerns. Thank you for bringing this to our attention. We are here to support to the best of our abilities moving forward regarding any part delays. So we may learn more about your current situation, kindly email socialmedia@gm.com with ATTN: OnStar Community/MC in the subject headline. 

[vanant62]

I also bought a GM vehicle a 2020 Cadillac XT5. And my reason for buying was so I could travel by myself with no fear. My husband has dementia and doesn't like to travel anymore. So for me I thought this vehicle would be perfect for my situation. I know the frustration your feeling. Spending hard earned money on a car that did NOT meet our expectations! Thank goodness my grandson showed me how to plug in my iphone and use my maps on my phone. But as of a week ago even that works off and on. Will NEVER buy a GM vehicle again!!!!!! I do not feel safe. I feel your pain and hope they can resolve this issue!!!

[kel]

Is there an ETA.  My 2022 Sierra has been diagnosed as faulty and told there is no time for replacement.

[Advisor_Helen]

Thank you for bringing this to our attention, Kel. While our social care team is unable to expedite parts, we can work alongside your certified GMC dealership to provide updates and open communication regarding your hardware. if you would like an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/kel in the subject headline. We hope to hear from you.

[AmyKeefer]

I also am having the same issue on my 2022 Sierra. The dealer stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope OnStar and GM would make this right.

[Advisor_Helen]

We understand the frustration of ongoing part delays, Amy. Our team does appreciate your ongoing patience while you continue working with your certified dealer regarding your Sierra's hardware. If you have any trouble communicating with the dealer, please send us an email to socialmedia@gm.com with  ATTN: OnStar Community/AmyKeefer in the subject headline. We are here to help to the best of our abilities. 

[DHolmesSr]

I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.