No App button to download apps on 2024 Equinox

[dhill1024]

I just purchased 2 2024 Equinox's a week ago.  Neither vehicle has the app button to download apps from onstar that our premium plan says we can get.  When calling, On-Star appears to have no idea.  

[Advisor_Helen]

We regret to hear of any concerns with your OnStar services. To further clarify, are you referring to in-vehicle apps? Are you seeing any error codes on your infotainment screen? Please know, if you are currently located in a 3G or lower area this can impact your applications, especially if you are streaming audio.

[dhill1024]

No error codes in the infotainment screen. no button at all to be able to download any in-vehicle apps, and I'm in a solid 5G area.  Thanks. 

[Advisor_Helen]

We appreciate the follow-up, and our team would like to learn more. Please send an email to us at socialmedia@gm.com with the subject line ATTN: OnStar Community/dhill1024 so we can further help.