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No App button to download apps on 2024 Equinox

dhill1024
New Contributor

I just purchased 2 2024 Equinox's a week ago.  Neither vehicle has the app button to download apps from onstar that our premium plan says we can get.  When calling, On-Star appears to have no idea.  

3 REPLIES 3

Advisor_Helen
Moderator
Moderator

We regret to hear of any concerns with your OnStar services. To further clarify, are you referring to in-vehicle apps? Are you seeing any error codes on your infotainment screen? Please know, if you are currently located in a 3G or lower area this can impact your applications, especially if you are streaming audio.

dhill1024
New Contributor

No error codes in the infotainment screen. no button at all to be able to download any in-vehicle apps, and I'm in a solid 5G area.  Thanks. 

We appreciate the follow-up, and our team would like to learn more. Please send an email to us at socialmedia@gm.com with the subject line ATTN: OnStar Community/dhill1024 so we can further help.