I just started to set up the Infotainment Profile and Preferences on our 2019 Equinox. I have added my main OnStar/my.chevrolet.com account to our 2019 Equinox, but have lost control of the Audio/radio station/favorites after I shut off the vehicle and then restart it later, after about 30 to 60 seconds. When I press the "Audio" button on the vehicle screen, it does not go to the radio stations (ie. I cannot access the Audio screen). It just goes back to the same screen. I can switch back to the "Guest" User and the Audio/radio stations work just fine. When I switch back to my User account, I again have no Audio/radio station control and no radio stations. I have removed and reinstalled my User account in the vehicle with the same results. I added 2 more "Family Sharing" accounts to the Equinox and I have the same problem with the Audio/radio with both accounts. So I have no "Audio"/radio stations for my primary account plus the 2 accounts I added. NOTE: As I stated, the Audio/radio stations worked initially when I added the 3 users, but quit working when I shut off the vehicle and then when I started the vehicle later, the Audio/radio quit working after about 30 to 60 seconds and then does not work again. Is this a known issue? How do I fix it?
