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ljschoepke
Contributor
2 years ago

Infotainment Profile and Preferences

I just started to set up the Infotainment Profile and Preferences on our 2019 Equinox.  I have added my main OnStar/my.chevrolet.com account to our 2019 Equinox, but have lost control of the Audio/ra...
ljschoepke's avatar
ljschoepke
Contributor
2 years ago

I have discovered what is causing this.  I removed ALL of the Favorite radio stations from the User account in our Equinox and from the myChevrolet app.  I can then add 1 then 2 Favorites successfully in the Equinox and they also sync to the myChevrolet app successfully. It's when I add the 3rd Favorite radio station that the Audio/radio stations quite working.  I have to remove ALL of the Favorites on the Equinox to restore the Audio/radio stations.  I also manually remove ALL the Favorites from the myChevrolet app as I don't want them to sync back to the Equinox.  I have repeated this whole process and the failure occurred again.  I have reported this to OnStar Technical Support and waiting for an answer for a fix.

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I just started to set up the Infotainment Profile and Preferences on our 2019 Equinox.  I have added my main OnStar/my.chevrolet.com account to our 2019 Equinox, but have lost control of the Audio/radio station/favorites after I shut off the vehicle and then restart it later, after about 30 to 60 seconds.  When I press the \"Audio\" button on the vehicle screen, it does not go to the radio stations (ie. I cannot access the Audio screen).  It just goes back to the same screen.  I can switch back to the \"Guest\" User and the Audio/radio stations work just fine.  When I switch back to my User account, I again have no Audio/radio station control and no radio stations.  I have removed and reinstalled my User account in the vehicle with the same results.  I added 2 more \"Family Sharing\" accounts to the Equinox and I have the same problem with the Audio/radio with both accounts.  So I have no \"Audio\"/radio stations for my primary account plus the 2 accounts I added.  NOTE: As I stated, the Audio/radio stations worked initially when I added the 3 users, but quit working when I shut off the vehicle and then when I started the vehicle later, the Audio/radio quit working after about 30 to 60 seconds and then does not work again.  Is this a known issue?  How do I fix it?

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I just started to set up the Infotainment Profile and Preferences on our 2019 Equinox.  I have added my main OnStar/my.chevrolet.com account to our 2019 Equinox, but have lost control of the Audio/radio station/favorites after I shut off the vehicle and then restart it later, after about 30 to 60 seconds.  When I press the \"Audio\" button on the vehicle screen, it does not go to the radio stations (ie. I cannot access the Audio screen).  It just goes back to the same screen.  I can switch back to the \"Guest\" User and the Audio/radio stations work just fine.  When I switch back to my User account, I again have no Audio/radio station control and no radio stations.  I have removed and reinstalled my User account in the vehicle with the same results.  I added 2 more \"Family Sharing\" accounts to the Equinox and I have the same problem with the Audio/radio with both accounts.  So I have no \"Audio\"/radio stations for my primary account plus the 2 accounts I added.  NOTE: As I stated, the Audio/radio stations worked initially when I added the 3 users, but quit working when I shut off the vehicle and then when I started the vehicle later, the Audio/radio quit working after about 30 to 60 seconds and then does not work again.  Is this a known issue?  How do I fix it?

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I have discovered what is causing this.  I removed ALL of the Favorite radio stations from the User account in our Equinox and from the myChevrolet app.  I can then add 1 then 2 Favorites successfully in the Equinox and they also sync to the myChevrolet app successfully. It's when I add the 3rd Favorite radio station that the Audio/radio stations quite working.  I have to remove ALL of the Favorites on the Equinox to restore the Audio/radio stations.  I also manually remove ALL the Favorites from the myChevrolet app as I don't want them to sync back to the Equinox.  I have repeated this whole process and the failure occurred again.  I have reported this to OnStar Technical Support and waiting for an answer for a fix.

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I have discovered what is causing this.  I removed ALL of the Favorite radio stations from the User account in our Equinox and from the myChevrolet app.  I can then add 1 then 2 Favorites successfully in the Equinox and they also sync to the myChevrolet app successfully. It's when I add the 3rd Favorite radio station that the Audio/radio stations quite working.  I have to remove ALL of the Favorites on the Equinox to restore the Audio/radio stations.  I also manually remove ALL the Favorites from the myChevrolet app as I don't want them to sync back to the Equinox.  I have repeated this whole process and the failure occurred again.  I have reported this to OnStar Technical Support and waiting for an answer for a fix.

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