My Chevy app not opening. I have already uninstalled and reinstalled it

[Advisor_Helen]

Thank you for bringing these concerns to our attention, Charles. To further clarify, is the app crashing when you attempt to sign-in? Any additional details on these opening concerns moving forward are greatly appreciated. We hope to hear from you soon. 

[CharlesC71 · Accepted solution]

I don't know if it's crashing. I just put on the app and nothing happens 

[CharlesC71]

I push the app button and nothing happens 

[CharlesC71]

It's has not been working for about a month now 

[Advisor_Helen]

Thank you again for these details, Charles. At this time, we are currently experiencing a technical issue that affects certain older Android devices. As a result, impacted Members may be unable to launch or load their mobile app. Our internal teams are working diligently to resolve this issue as quickly as possible, and a fix will be deployed in the next mobile app release. With this, if you are not operating on an Android device, we would like to take a further look into things. So we may, kindly email socialmedia@gm.com with ATTN: OnStar Community/CharlesC71 in the subject headline.