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Charged months after cancelling

hms
New Contributor

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled and I could call if I wanted to reactivate. Then a few days ago I woke up to see two separate charges of $40 on the same day. I want to CANCEL and I want my money back.

2 REPLIES 2

Anonymous
Not applicable

Thank you for bringing your cancellation concerns to our attention. Our team would like to look further into your account so we can determine how to proceed. Please email us additional details to socialmedia@gm.com with  ATTN: OnStar Community/hms in the subject headline. We hope to hear from you. 

hms
New Contributor

ok I sent an email a week ago with still no response…