Wi-Fi will not work

[Jmann]

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working even after contacting onstar. Was told it was because I had a checking account for payment, which was incorrect. I have always only had a card attached to my account, but gave the info again. So frustrating 

[Advisor_Helen]

We understand your frustration and regret to hear of any ongoing in-vehicle data concerns. If you have ensured your hotspot is enabled, we would be more than happy to take a further look into things on our end and assist to the best of our abilities. Kindly email additional details to socialmedia@gm.com with ATTN: OnStar Community/Jmann in the subject headline. We hope to hear from you.