Forum Discussion
Cases Closed and NOT Resolved
What further complicates OnStar/GM support is multiple support platforms and email addresses for technical support. ie. socialmedia@gm.com is used for this web site and mobile app. apps@gm.com is also used for the mobile app (ie. myChevrolet). executiveescalations@onstar.com if your support issues are transferred to this department. There is also their Connection Center Team @ (877) 558-8352. I have 4 open cases. I send emails to executiveescalations@onstar.com and app@gm.com every other day stating what still does not work and NOT to close the case until resolved. They state I would get a call in 5 days for update. I have received a call on just one of my cases. Also, this website may or may not reply to your posts. Also, I just had an issue resolved, but I only know it was fixed by uninstalling the myChevrolet app and reinstalling. I got NO call from any support group that it was fixed.
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