They did the same thing to me. I called in this past Saturday to report
an issue, was assigned a case number and then told I'd be called back
within 24 hours. After not receiving a call back, I called them back on
Monday and was told that my case was...
Yes, I just bought a truck last week and it shows 5 day old data still
but my case has only made it to tier 2 support so far (or that's what
I'm being told since no one will call me back as promised).Right now, I
have no accurate diagnostics data at ...