Alexa issue 2024 GMC Sierra : Can't log into Alexa

[porterac1]

When i try to log into Alexa i get a no internet error.  In fact I actually have never been able to log into it. Never even did the setup process. But all other apps, hot spot, even Amazon Music works. I think reinstall of the Alexa app may fix the issue, but i can't find and instructions on how to do that. Suggestions?

[Advisor_Helen]

We do appreciate your outreach. To further clarify, are you referring to Alexa Built-In? To learn more about your infotainment system you can visit https://www.gmc.com/support/vehicle/entertainment/displays-radio/infotainment-system-setup moving forward. If you continue to have concerns with your Alexa Built-In, kindly provide us with any specific error codes you are experiencing. We are here to help to the best of our abilities. 

[porterac1]

Yes this is for the Alexa built in. So i need to set it up for first time use, it asked me to sign in like it was setup but since it wasn't setup correctly or something. It will not connect to internet it just says it can't connect to internet try later. No error codes just says can't connect to internet try later. But all other apps can connect to internet.

[porterac1]

[Advisor_Helen]

Thank you for this information. Our team here would like to take a further look into your account details on our end. To start, kindly email socialmedia@gm.com with  ATTN: OnStar Community/porterac1 in the subject headline. This will allow us to locate your Community post and investigate these Alexa concerns further.