Alexa app / My Chevrolet Skill and GM account link issue.

[Amrak]

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. 

I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.

Vehicle: 2024 Chevrolet Traverse RS with OnStar active. 

[Grandma13]

Also, we used to have our Chevy Silverado with OnStar. But when OnStar quit supporting G3 we canceled it. Now with MyBuick we have a new account with a different password. I'm wondering if that's what's causing the issue?

[Advisor_Helen]

We do appreciate you providing these details. We would like to take a further look into things on our end and assist further with these Alexa skill concerns. To start, please email us more information to socialmedia@gm.com with ATTN: OnStar Community/Grandma13 in the subject headline. ~Helen

[ColoradoZR2]

I just tried relinking (October 17, 2024) my mychevrolet account with ALEXA……same issue that has been occurring since I first tried it in June 2024……will not stay linked to my account and repeatedly asks for me to reconnect with my account rendering the skill useless.