Alexa app / My Chevrolet Skill and GM account link issue.

[Amrak]

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. 

I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.

Vehicle: 2024 Chevrolet Traverse RS with OnStar active. 

[chardantons]

I'm having the same issue where I need to re-link the myChevrolet app skill to Alexa multiple times a day.  This feature worked well for several months before the last couple of weeks.  I was easily able to start the climate control/unlock doors of my Bolt EUV, but this has been frustrating that I have to repeatedly re-link in hopes that it will stay linked.  Please advise.

[Advisor_Helen]

We regret to hear of any linking issues with your Alexa skill via the mobile app. Thank you for bringing these concerns to our attention. We would like to learn more and further assist to the best of our abilities. Please email socialmedia@gm.com with ATTN: OnStar Community/chardantons in the subject headline. We hope to hear from you soon. 

[OnMyMomma]

Yep, same thing is happening to me too. Stays connected for about an hour then it unlinks. Very frustrating. 

Chevy says its on OnStar's end.

[Anonymous]

Thanks for bringing this to our attention. We'd like the chance to help. If you're still having trouble, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/ OnMyMomma" in the subject line so we can investigate this concern further for you. 

[dogpetter]

I'm experiencing this as well. It's a pain, the remote start was really the only reason I wanted to pay for OnStar, and now it's broken. I've been hoping they would fix this, but it's been a month now with still no resolution

[Advisor_Ahmed1]

We know how frustrating it can be when technology is not working like it should. That is not the experience we want for our OnStar Members. Our team would be glad to look into this for you. To get started, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/dogpetter" in the subject headline.
 

[Grandma13]

I haven't noticed if anyone got this issue fixed or not. I am having the same issue with my new 2024 Buick Envision. Has anyone had their issue fixed?

[Advisor_Helen]

We do appreciate your comment. To further clarify, does anyone else in your household have the Amazon Alexa app with the same myChevrolet skill enabled and linked to your OnStar account?  Please know, OnStar does not support multiple Amazon accounts linked to the same myChevrolet skill. For example,  if two people in the same household have different Amazon accounts but share a car, they can’t use both accounts. With this, if you are the only account linked and are still having trouble, kindly let us know moving forward. 

[Grandma13]

No, there's only one Amazon account.