Alexa app / My Chevrolet Skill and GM account link issue.

[Amrak]

My Chevrolet Skill on the Alexa App (Compatible Phone Samsung S24 Ultra) will not stay linked to my GM account. 

I will be able to use the Alexa My Chevrolet Skill for only and few minutes then I am prompted to re link accounts.

Vehicle: 2024 Chevrolet Traverse RS with OnStar active. 

[Grandma13]

Also, we used to have our Chevy Silverado with OnStar. But when OnStar quit supporting G3 we canceled it. Now with MyBuick we have a new account with a different password. I'm wondering if that's what's causing the issue?

[Advisor_Helen]

We do appreciate you providing these details. We would like to take a further look into things on our end and assist further with these Alexa skill concerns. To start, please email us more information to socialmedia@gm.com with ATTN: OnStar Community/Grandma13 in the subject headline. ~Helen

[ColoradoZR2]

I just tried relinking (October 17, 2024) my mychevrolet account with ALEXA……same issue that has been occurring since I first tried it in June 2024……will not stay linked to my account and repeatedly asks for me to reconnect with my account rendering the skill useless.

[Advisor_Kayla]

Our team understands how this Alexa Skill concern has been frustrating. Please know, OnStar will be discontinuing the vehicle mobile apps Skill feature for Amazon Alexa supported devices on October 31, 2024. Our goal is to provide our Members access to OnStar, wherever they are. We found that our Members prefer to use remote commands in their vehicle mobile apps. In response, we have decided to end the myBrand skill for Alexa. We apologize for any inconvenience this may cause, but do know if you have any further questions we are just an email away. You may email us at socialmedia@gm.com with ATTN: OnStar Community/ColoradoZR2 in the subject headline. 

[eltioloco]

it looks like the way they solve the Alexas skill issues was to remove it?

https://community.onstar.com/t5/Technical-and-Service-Support/Alexa-skill-for-My-Chevrolet-no-longer...