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How do I cancel my onstar trial from android Onstar Guardian app?

DottyTX73
New Contributor

After starting a trial for Onstar, I entered my VIN # for my truck to activate it, but was denied... 

CHK MY CAR-ONSTAR TRIAL-VAL VIN-2.pngCHK MY CAR-ONSTAR TRIAL-VAL VIN-3.png

Our truck is NOT older than 2005, it's a 2013 Chevy Silverado Truck. Why does it say that it's older than 2005?

Also, I tried to cancel it, but I don't see where to "Cancel":

2024 MAR 15_CANCEL ONSTAR TRIAL (1).png2024 MAR 15_CANCEL ONSTAR TRIAL (2).png

 

1 REPLY 1

Advisor_Erin
Moderator
Moderator

We would hate to see you leave the OnStar family, however if you need to cancel your services, you can do so using the following steps. 

 

1. Select 3 lines in upper left corner of Home page

2. Select Plans. App will display current subscription & billing/renewal status

3. Manage Plans:

4. Select "Manage Plans"

5. Select "Manage" under "My Plans"

6. You can change Billing Address or Method of Payment (MOP) by selecting the box under each option (displays current address & MOP)

  • Select "Cancel Plan" to Cancel Guardian subscription in the Guardian app

If you need further assistance after following these steps, please send us an email to socialmedia@gm.com with "ATTN: OS Community/DottyTX73" in the subject line.