Telmatic Module

To Whom it may concern,

I have a 2023 (7/1/23) GMC Sierra. The telematics unit was out for approx. 5 weeks before I had a dealer appt for another issue. They said i would have to work with Onstar to figure it out, so I was at the dealer and I did just that. 

Onstar stated that I needed to schedule an appt. with the dealer. The dealer couldn't fit me in for another topic that day. Two weeks later the dealer stated that it was the telmatics module. It was also on backorder.  It was 7 weeks since the need for a telematics module which was out of warranty. There is no future appt for the replacement do to it being on backorder.

based on my internet research there appears to be an ongoing issue with these late model Telematics Modules across multiple brands.

My questions....

Shouldn't this be covered under warranty (the dealer stated the GMC would cover half) since it is Onstar related and I have a 3-year subscription to the service?

I think Onstar needs to credit me the time on the subscription once the app starts talking to the truck again. There is no end in sight on when the issue would be fixed.

I am looking for Onstar feedback 

Thanks,

DLBuff