Forum Discussion
Telmatic Module
There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.
I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.
Hey Mark, I just noticed my onstar has failed on my 2022 Escalade platinum sport onyx as well and this is after having the front bumper and camera sensor replaced in addition to a new engine less than a year ago. I’m wondering how the dealer is going to approach this when I show up tomorrow as I’m at 51k and my bumper to bumper expired in April.
Should any necessary repairs not be covered by warranty, we recommend you discuss the potential for cost assistance with your dealership at your appointment tomorrow as a first step. If you would like, our team can provide you with an additional layer of help alongside your dealership as a diagnosis is performed and repairs take place. To proceed with this process, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.