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This is never what we like to hear about your OnStar experience with your 2022 Cadillac Escalade, Mark. Our team regrets to hear of these continued difficulties with your hardware and can sympathize with the frustration of unexpected vehicle expenses. We would be happy to look into this further alongside you and Covert Cadillac to see how we may be able to assist further. Let us assure you that OnStar/GM closely monitors all types of data in order to identify and address emerging vehicle concerns appropriately. Although currently there are no recalls or other types of field actions tied to your vehicle, which address the concern you are describing, please know that if a recall or other type of field action is launched to address the concern that you and others may be experiencing, OnStar/GM will notify all involved, registered owners by mail. Letters will be mailed to all involved owners at the addresses that are on file at the Department of Motor Vehicles (DMV), where vehicles are registered. If you would like to move forward with this assistance, please send an email to us at socialmedia@gm.com with, "ATTN:OS Community/MarkH," in the subject line. Our team hopes to hear from you again soon.
A year later and still no appropriate action taken. I call your help desk and they act ignorant to the problem and send me to a local dealership so they can charge me $200 diagnostic fee. Everyone at your company knows the issue except for us the end user with the broken product. A product that runs our infotainment center, hotspot, rear screens for entertainment, gps and Super Cruise. Stand by the quality of your product and file a recall.