Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
50 Replies
How do I add to this law suit? I have a '22 Equinox RS. My OnStar stopped working. I had the antenna replaced at the dealership (that cost me $880), then they notified me that there was nothing wrong with it, that it was actually the OnStar module that was bad.
We understand how frustrating this situation must have been for you, Gilda. Our team would be glad to connect and assist with any remaining concerns however we can. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I see so many others are having issues with their GM vehicle and the OnStar module failing. 😡
I’ve read dozens of threads of people reporting the same issue, and now there’s talk of a class action lawsuit because this seems like a defect, not just bad luck. If GM/OnStar doesn’t step in, maybe legal action is the only way to force accountability.
I agree with this. These are defective and affect significantly the use of these vehicles. Very troubling. To make matters worse for those of us that foolishly bought or leased an EV without CarPlay or Android auto we are stuck with $60,000 golf carts.
Your disappointment and feedback has not gone unheard. Our team will follow up with you soon in private messaging to assist with your concerns to the best of our abilities.
We truly realize how impactful these concerns can be for our Members. If you are currently experiencing difficulties with your OnStar module, services or vehicle in general, please do not hesitate to private message OnStar_Support for additional support. Just select the envelope at the top right of your screen to get started.
Bought a new equinox rs in late January and was in Gatlinburg Tenn. trying to get directions at 5:30 in the morning and onstar would not connect, couldn't get google maps to work either. Called onstar after we got home and they did reboots and nothing worked. Brought to dealership and was told module was bad. o time given for replacement. Totally unacceptable, if you cannot get parts maybe a different system is needed. I agree a class action lawsuit is needed. Worked at gm for 32 yrs. always have owned gm vehicles but am considering switching brands. GM get your rear in gear!!!
How do I add to this law suit? My 2022 Chevy Silverados Onstar Module doesnt work and I've been paying for Onstar all these years and cant even use it. Went to the dealership and going to cost over $700 to fix
Thank you for bringing this concern with the OnStar hardware of your Silverado to our attention. We realize that our Members often rely on dependable access of their services and support that enhance the driving experience. With this said, our team knows how dissatisfied you must be currently feeling, and we want the chance to support you alongside your involved dealership. As soon as you have the chance, please send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
We truly recognize how this concern with your OnStar module has been frustrating, and we know how much our Members rely on their services to operate reliably in their vehicles. It is our goal to restore your trust, and our team would like to connect with your involved dealership to offer added support as you proceed through repairs. When you can, send us a private message to OnStar_Support with more details of this matter. Just select the envelope icon at the top right of your screen to get started.
There’s talk of class action but no one has really organized with a lawyer yet. I’m thinking state attorney generals for each state affected but it seems like this is a Nationwide issue. While I’m unfamiliar in this field of law I wouldn’t know where to begin. My 22 Buick is out of warranty and this repair isn’t covered at all. ONSTAR will try to reach out to have a private conversation but it is a waste of time. Remember, ONSTAR is a product of GM and is in ALL GM VEHICLES. No way are they going to go against their parent company.
GM needs to issue a NATIONWIDE RECALL. Some cars are shutting down completely, some are drivable but lack some of the safety features because the faulty module is malfunctioning the safety system causing alerts, service engine lights, and drainage of the battery mid drive. This is a dangerous and hazardous condition to drive under if driving is mandatory, like it is for me. They say “you’re fine” to drive like this but there is a potential for bodily injury if the car breaks down mid drive on a highway with no warning. Someone is going to die or get seriously injured… is that when GM is going to do something about this? They have no problem paying billions out in settlements for wrongful deaths rather than fix the issue to secure lives. This is NEGLIGENCE. It needs to end.I called GM complaint dept today and they claim this is not a widespread issue(clearly it is) and that all i can do is wait. This feels extremely unsafe especially for electric vehicles.
Anyone has many followers on X to tweet and get a response from GM?
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.
GM needs to do a RECALL on this and reimburse anyone who has already paid hundreds and thousands to fix this problem. Onstar will not help you even though they say they will. I’ve also contacted GM “We Are Listening” Customer Satisfaction Division and spoke to a LIVE rep for months about this… She tried to help me communicate with the dealership. VERY STUBBORN people because I reported this issue after they installed another module that went faulty and I had to have the module reprogrammed. Once that happened my Onstar went out of service… They say there was no connection between the events and they say since my car was out of warranty they couldn’t help me or change the module anyway without paying over $1000… I think if a suit is started they will settle by issuing a nationwide recall on this module (of course once they have this part available)…
We are still paying for services we aren’t getting and that is WRONG. Some of us are LOYAL GM customers and have purchased their brand for YEARS…Like me… I’ve been GM all the way. I had to reduce the Onstar service from PREMIUM to just the app access (10$ a month) just to keep my account open… I CAN’T EVEN USE THE APP because the module no longer communicates to the phone either. Something needs to happen. Please keep pushing forward… Don’t let this go! GM needs to be held accountable to their LOYAL customers. These are OBVIOUSLY not isolated issues and it is occurring to people NATIONWIDE… I’m waiting for someone to put GM’s direct Corporate info on here to proceed further… Can someone please put GM on the SPOT? Let’s do this! This is OUR HARD EARNED MONEY and we need to STAND UP FOR WHAT IS RIGHT HERE.
I’m currently dealing with this same issue now. My 2025 Buick Enclave was purchased outright in February, and it has already been in for service twice for the exact same problem. The first time, the dealership had my vehicle for over a month. Now it’s back in for the same issue — the battery continues to drain, and they still can’t determine the cause. It’s been almost two weeks this time, and it’s incredibly frustrating to be going through this with a brand-new vehicle!!!!!!!! We are going to get lawyers involved.
Our team understands how frustrating multiple dealership visits for your new Enclave can be, especially when the battery concern is still not resolved. We would be glad to connect and explore all of our options for assisting further. Please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
This is so sad! What kills me is you keep making these vehicles knowing you don't have parts to replace them if needed. Seems like that in itself should be illegal! WHY has the BBB NOT DID SOMETHING ABOUT GM?
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.
None of us have gotten it and no idea if or when we will.
Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.
What do you have that is working? You are the first I have heard that has the upgrade.
Thank you kindly for your outreach, Roy. To further clarify, are you currently experiencing concerns with your OnStar hardware? We would be more than happy to assist in any way that we can moving forward alongside your dealership. We will keep an eye out for any additional details moving forward.
I have had this issue 2 months after I bought my vehicle June 23, 2022 weeks after my open heart surgery June 2, 2022 and I have attempted many times to get this repair and it’s May 12, 2025 and it’s still not fixed. My vehicle had a rear main oil seal leak they fixed it now they are telling me I have to wait for a hardware module for OnStar/Internet! We pay a lot of money for these vehicles and to not have ETA’s on repairs!! Not good GMC!!!
Our team appreciates you bringing this concern with your 2022 GMC Yukon's OnStar hardware and connected services to our attention, David. We recognize how important it is to have dependable access to the services and support that you love and rely on in your everyday life. With this in mind, our team can understand your current dissatisfaction with these difficulties. We want a better experience for our loyal OnStar Members. It would be our pleasure to learn more about this recent experience to assess how we may best be able to assist you further. At your soonest convenience, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.
As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.My Onstar hasn't worked for over a year now, took it to the dealership and they said the module is bad and would cost $600 to fix. That is just outrageous!!!
$600???
I would be happy with that, I was quoted $1,300 from my dealership...
Is this only good for Georgia or can anyone join the class action?