Forum Discussion
Recall/Class Action on Onstar Module ??
I'm currently experiencing issues with my Onstar. Sometimes my internet service and apps work. Other times it doesn't. I notice that it doesn't work at all when I start my car with my phone remotely. I called Onstar and they ran 3 test. One failed and I was told to take it to the dealership. I'm upset because I haven't had my Traverse for a year and I'm having this issue. This is upsetting and GM need to get it together. This is truly bad business.
We know how difficult it can be to experience concerns related to your OnStar Module. Please know, your frustration does not go unnoticed, and we are eager to help in this process with your services and internet. At your earliest convenience, we ask that you send us a private message to Onstar_Support with your VIN, current mileage, full contact information (email address and phone number) and the name/location of your preferred dealership team. Our team would like to see a proper resolution come to light. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Please advise how to send a direct message. Thank you
To send a us a private message please select the envelope at the top right of the page. Please send the message to Onstar_Support. We'll be on the lookout for your message.