Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel
48 Replies
I’m with you and also so frustrated. After two months, I was also told today that it’s a back order and no eta. I’m in a Tahoe and my module thinks I’m in a Suburban. I had to explain this situation to many different people, multiple times during my free month, for anyone to even figure out what the issue was. I’ve been told 5 different things would fix it by onstar, yet it’s still not fixed 2 months later (headed into month 3). Dealer was supposed to try to reprogram the module I have, but said I needed a new one without even trying. To boot, Onstar even told me to go ahead and sign back up for services after my trial ended (I was told my free plan would be left on until the module came in, but have determined this was a lie), but when I did, it still wouldn’t work. Why did it work to start with? Why can’t they’re just do whatever they did when I purchased it over 2 mos ago so I have my services until it comes in? I finally got a new GM vehicle and upgraded from my 2008 suburban. I almost went with another make, but gave GM and Chevrolet another chance, only to be stuck with this mess as the reward. These features are a huge part of the reason that I made the purchase to start with! No eta is beyond unacceptable and now I’m auto paying (and likely will be for months to come) $50 USD a month for a service I can’t even use!!! I want some answers, not a response of back ordered and No ETA!!!
We regret to hear that you've been dealing with these frustrating concerns related to the OnStar connected services that you love and depend on, @JerandKel. Our team can understand how this situation has caused you frustration and assures you that our utmost priority is to provide our Members with the best services and support possible when they need it most. It would be our pleasure to learn more about these difficulties to assess how we may best be able to assist with resolving this trouble for you in as timely a manner as possible. When you have a moment, we kindly ask that you send us a private message to continue with our best assistance. To best reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team will be on the lookout for your response.
I just got my GMC Sierra 1500 Denali less than a month ago and already this same module is giving me issues. My dealer is also telling me it is backordered with no idea when it will be available. This is completely unacceptable! I bought this vehicle for some of the very features affected by this module and yet here I am unable to utilize those features with no idea when it will be able to be fixed.
We appreciate you bringing these concerns with your new GMC Sierra Denali's OnStar hardware directly to our attention, @rerobinson81. Our team recognizes how important it is to have reliable access to the connected services that you love and depend on. With this in mind, OnStar can understand your current dissatisfaction. We want a better experience for our loyal Members. It would be our pleasure to learn more about this to better assess how we may best assist you with addressing and resolving these concerns. To move forward with this assistance, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.
By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Start making calls to GM. They'll get the hint and expedite your part.
Same thing happened to my 2025 7 month old Gas Equinox RS Onstar Module stopped working on 4/11/25. Finally had time to go to the dealership on 5/2/25 and they told me the same thing that it is backordered.
I called GM multiple times, posted negatively on all social media and surprisingly my dealership had the part the next day. That's how much they don't want negative attention haha.
2023 Tahoe with the same issue. Chevrolet dealership has been stringing me along for a month now. This is unacceptable.
Same thing happened last week with my 2021 GMC Sierra AT4. Dealer claims no ETA. GM needs to figure this out asap. We may need to encourage Elon Musk and Doge to also look into this, seeing as GM has been bailed out before.
I'm all fixed up now. Surprisingly, I only had to wait 2 weeks to get my telematics module replaced. I was comp,etely surprised when they called to scheule the replacement. I hope the rest of you don't have too wait long. The fact that there is NO date with backorders is a serious issue that GM needs to get under control. My dealership is saying that they have immense difficulty getting all sorts of parts
@rtHoney - keep us informed!
There might be hope out there....I was pleasantly surprised to get a call from my chevy dealer this morning telling me my telematics module is in! I have an appointment for 2/25 to get replaced. Fingers crossed.
This is great to hear! Thank you kindly for the update regarding your OnStar hardware and appointment. Again, our team is an email away if you would like any additional assistance with your appointment.
Hi, I find myself in the same situation. My equinox ev telematic module stopped working about 2 month in aftert buying the car. The silence from the dealership is louder than my parrot. This is unbelievable
GM... WHEN IS THIS GOING TO BE FIXED? 4.5 MONTHS NOW I'VE BEEN WAITING! DEALER IS AWARE BUT NO UPDATES ANYWHERE!!!!!
Going on a year now myself!
LOL GM calls me this morning to tell me my car is in the shop and the dealership was experiencing issues with the part…meanwhile I’M SITTING IN THE DAMN THING!
My car hasn’t seen the dealership except for my oil change and since I took it last year when they informed me about the module which I was told I’d probably get a new car before that module gets fixed. 2 year wait time?!?!?! Well at least that was honest enough… it’s going on a year now!Did you ever get the replacement module?
We do understand the frustrations associated with ongoing delays. Our team appreciates your comment. If you are currently working alongside your certified GM dealer, we would like to assist further with any ongoing communication. Feel free to email socialmedia@gm.com. This will allow us to best assist you moving forward.
You posted this 9 months ago and this is still an issue. My onstar had been out a few weeks and has been at the dealership waiting for backorder parts. What is GM doing to rectify this situation?
Is there any update on when the OnStar modules will become readily available? My 2500 Sierra 2500 needs a module and my dealer can give me no estimate of when the part will be available?
While our care teams are unable to provide you with a direct timeline, we can connect with your certified GM dealership and provide you with an additional layer of support regarding any repairs. If you are currently working alongside your service team, and are interested in further communications, you can email socialmedia@gm.com with ATTN: OnStar Community/2500BigTruck in the subject headline. This will allow us to locate your post and assist in any way that we can.
