Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/char...
Same thing happened to my 2025 7 month old Gas Equinox RS Onstar Module stopped working on 4/11/25. Finally had time to go to the dealership on 5/2/25 and they told me the same thing that it is backordered.
I called GM multiple times, posted negatively on all social media and surprisingly my dealership had the part the next day. That's how much they don't want negative attention haha.