Forum Discussion

New Contributor II

6 months ago

OnStar Telematics module - no dates for backorder part is unacceptable

my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a "backorder" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/char...

rerobinson81

New Contributor

3 months ago

I just got my GMC Sierra 1500 Denali less than a month ago and already this same module is giving me issues. My dealer is also telling me it is backordered with no idea when it will be available. This is completely unacceptable! I bought this vehicle for some of the very features affected by this module and yet here I am unable to utilize those features with no idea when it will be able to be fixed.

Rocket
New Contributor
2 years ago
I also had this same issue on a 2023 GM Blazer. I have an unlimited data plan with on-star. Wi-Fi wouldn't work. while doing a Wi-Fi search with phone or laptop I would see the cars Wi-Fi name listed, I could hook up to it, but underneath it said internet not available. my apps on my cars audio system like Spotify or my weather app wouldn't work either because it didn't have an internet signal. I also got on-star on the line and went through all the hoops. turn-off Bluetooth to phone. let them send signals, turn off car, get out of car with key fob, step away from vehicle. get back in. turn car back on after a few minutes etc...
Nothing worked. they said they needed to start a ticket for their technician team, and they would call me back in 3 to 5 business days.
I ended up researching how many fuse boxes my vehicle had and what fuses controlled what device etc... i found 3 fuses in the fuse box that's under my dash console area, that controlled communication, radio, and something else that sounded like it could have played a part to the Wi-Fi and I made sure the car was completely off, pulled the 3 suspicious fuses out. waited about a minute and put them all back in. I guess this reset something because my Wi-Fi instantly started working again when i turned the car back on.
I don't know if this is the fix, but it worked for me.
hope you guys figure it out. Cheers!

PS. before I put all 3 fuses back in, I made sure they weren't blown and needed replaced first.
Advisor_Helen
Moderator
2 years ago
We do regret to hear of this hardware trouble. Have you had the opportunity to speak with your certified Chevrolet dealership regarding these concerns? Moving forward, please email socialmedia@gm.com with the subject headline ATTN: OnStar Community/Fro081. Our team will keep an eye out for your reply.

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Telematics module - no dates for backorder part is unacceptable","id":"message:6692","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:6692","revisionNum":4,"repliesCount":31,"author":{"__ref":"User:user:31429"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:6692"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:6692"},"body@stripHtml({\"truncateLength\":200})":" my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a \"backorder\" status and dealer has no idea when it'll be in. 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my 2025 Equinox EV (4000 miles) also has a failed Telematics module (as of 2.1.25) with a \"backorder\" status and dealer has no idea when it'll be in. Not only does it affect OnStar, but gps/maps/charger near you dont work either. You have to guess and figure it out manually. The car thinks I'm hundreds of miles from where I actually am and doesn't change location. This is unacceptable in any vehicle, but especially an EV which relies on the information to travel

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Start making calls to GM. They'll get the hint and expedite your part.

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We appreciate you bringing these concerns with your new GMC Sierra Denali's OnStar hardware directly to our attention, @rerobinson81. Our team recognizes how important it is to have reliable access to the connected services that you love and depend on. With this in mind, OnStar can understand your current dissatisfaction. We want a better experience for our loyal Members. It would be our pleasure to learn more about this to better assess how we may best assist you with addressing and resolving these concerns. To move forward with this assistance, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.

By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement

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