Forum Discussion
OnStar Telematics module - no dates for backorder part is unacceptable
I just got my GMC Sierra 1500 Denali less than a month ago and already this same module is giving me issues. My dealer is also telling me it is backordered with no idea when it will be available. This is completely unacceptable! I bought this vehicle for some of the very features affected by this module and yet here I am unable to utilize those features with no idea when it will be able to be fixed.
Start making calls to GM. They'll get the hint and expedite your part.
We appreciate you bringing these concerns with your new GMC Sierra Denali's OnStar hardware directly to our attention, @rerobinson81. Our team recognizes how important it is to have reliable access to the connected services that you love and depend on. With this in mind, OnStar can understand your current dissatisfaction. We want a better experience for our loyal Members. It would be our pleasure to learn more about this to better assess how we may best assist you with addressing and resolving these concerns. To move forward with this assistance, please send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response.
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