Forum Discussion
OnStar Not working - 2025 Chevy Equinox EV
My OnStar failed 3 days ago. Took the car to dealership today and they said they need to order the replacement module and it is backordered. Very disappointed that this new car with less than 10K miles has this kind of issue. I see other owners also have the same issue. What is GM doing?
32 Replies
mine only had 5,442 miles when last status was sent from the car. i called onstar and they act like they have no idea. onstar knows GM knows And Dealers Know and thier not sending warnings to thier customers and yes the module is on back order but you don't see any factories down waiting on modules or new cars on the lot waiting for modules just the vechical owners and the dealers or sending customers back on the road with defective modules that will drain thier battery over night.
Want to give an update to all who have similar issues. I got my replacement module yesterday and it was fixed today by the dealer. It is working now.
Thank you for sharing your update, @moorthy1217. We’re glad to hear your replacement module was installed and everything is working properly now. If you experience any concerns in the future, please don’t hesitate to send us a private message so we can assist.
I checked with my dealer just now and there is still no ETA on when the OnStar module will arrive. For what its worth, I filed a complaint with FTC on this website against GM,
https://reportfraud.ftc.gov/
how long have you been waiting
Our team acknowledges how this concern with your OnStar services has not been ideal. It is our goal to ensure that you have full access to your services and we would like to gather more information to do so. When you can, we ask that you please send us a private message with the addition of your VIN or OnStar account number and any other details you find helpful to Onstar_Support. Just select the envelope at the top right of your screen to begin. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Our team is a private message away for any further assistance we may be able to offer you, @moorthy1217.
I have had issues with my Onstar for months. First time I took it to the dealership in August they gaslighted me trying to say nothing was wrong. I have been paying for and not being able to use the WIFI for months. Now the app doesn't communicate with my 2025 Chevrolet Equinox so I ant use any of the commands so I took back to dealership for them to have it the entire to tell me it needs a new module and its on backorder with no timeframe of being able to get it in to be repaired. I did call Onstar immediately to suspend my service I am not paying for something that doesn't work, and they were kind enough to refund me 3 months of service which I appreciate. My main concern is all the safety features of Onstar not working makes me a little leery of driving the vehicle.
onstar new it wasn't working they should have notified you and stop charging you for the service.
We value your feedback and take your safety seriously, @mwilliams815. We also hold the goal to have you satisfied with your OnStar services as well as the experience that accompanies them. Our team is a private message away. Don't hesitate to reach out with more details to OnStar_Support if we can offer any further support to you alongside your dealership while they work toward a resolution for your Equinox. Just select the envelope icon at the top right of your screen to do so.
The lip service and cut and paste we feel your pain responses are getting old. An awful lot of us have been waiting endlessly for replacement telematics modules on almost brand new cars. No ETA, no information about why they are broken, no information regarding a fix, no assurance that the problem won’t continue after the module is replaced. How about GM providing an actual meaningful response or take action to generate sufficient replacement parts? All this experience has done for most of us is left us angry and regretting ever purchasing such a P.O.S. vehicle. GM really needs to do better. Feels almost like GM is intentionally driving away its customers.
I have the same issue. The OnStar hardware is not responsive. I have to take it back to the dealership Wednesday morning. Ugh the truck is brand new. Hopefully it’s an easy fix and I’m not stranded again with no vehicle. This is the second issue with my truck since I purchased it in April. The first issue I had was the transmission.
I just bought a 2025 certified pre owned equinox with 29,000 miles a week ago. Onstar did not work when we tried to do the welcome call. Just had it at the dealership for the day today and guess what?? It’s a bad module that is on backorder. Very disappointed in the situation. This makes it difficult to to trust the product and or service that onstar can provide since this seems to be a widespread problem. I live in southern Louisiana and the maps won’t update and show me in Florida. Disappointed..
This is not the new member experience we want for you. As our team recognizes the importance of your OnStar features, we want to work alongside your dealership to provide updates in the repair process. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We want to do all that we can to make this process as seamless as possible.
what was the trasmission issue and what did the do
Your feedback and confidence behind the wheel are both important to us, @BeeBow325. We would like to learn more about your situation and explore opportunities for assistance while your OnStar hardware concerns are addressed by your local dealership. Send us a private message with more details to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.
Is there any information available regarding the shipment timeline for the OnStar hardware module to dealerships? Our parts department has no ETA—can anyone from OnStar provide an update?
Not much of anything. I been in contact with GM and not getting much for results at all. I’ve contacted an attorney that deals with lemon laws and I’m trying to get a list of people together for lawsuit against GM. If you’re interested in joining please send some info to me. The attorney told me there are no fees that they are taking care of in the lawsuit and GM pays them in the suit. If you want to join list going to be submitted to attorney you may email me at mailto:tbeyer9607@yahoo.com. It’s time we go after them 😡😡
Thank you for bringing this concern with your beloved 2025 Chevrolet Equinox EV's OnStar hardware to our attention, @moorthy1217. We certainly understand how frustrating it can be to encounter such trouble without a clear path towards a resolution. This is not the experience which we hope to provide for our loyal Members. It would be our pleasure to learn more about the situation to ensure that all avenues for support are thoroughly explored. When you have a moment, please send us a private message with your full name and contact information, VIN, the current mileage, and the name of your participating GM dealership to OnStar_Support. To send this message, you only need to click the envelope icon at the top right of your screen. Our team will be keeping an eye on our inbox and looks forward to hearing from you again soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.