Forum Discussion
OnStar Not working - 2025 Chevy Equinox EV
I have had issues with my Onstar for months. First time I took it to the dealership in August they gaslighted me trying to say nothing was wrong. I have been paying for and not being able to use the WIFI for months. Now the app doesn't communicate with my 2025 Chevrolet Equinox so I ant use any of the commands so I took back to dealership for them to have it the entire to tell me it needs a new module and its on backorder with no timeframe of being able to get it in to be repaired. I did call Onstar immediately to suspend my service I am not paying for something that doesn't work, and they were kind enough to refund me 3 months of service which I appreciate. My main concern is all the safety features of Onstar not working makes me a little leery of driving the vehicle.
We value your feedback and take your safety seriously, @mwilliams815. We also hold the goal to have you satisfied with your OnStar services as well as the experience that accompanies them. Our team is a private message away. Don't hesitate to reach out with more details to OnStar_Support if we can offer any further support to you alongside your dealership while they work toward a resolution for your Equinox. Just select the envelope icon at the top right of your screen to do so.
The lip service and cut and paste we feel your pain responses are getting old. An awful lot of us have been waiting endlessly for replacement telematics modules on almost brand new cars. No ETA, no information about why they are broken, no information regarding a fix, no assurance that the problem won’t continue after the module is replaced. How about GM providing an actual meaningful response or take action to generate sufficient replacement parts? All this experience has done for most of us is left us angry and regretting ever purchasing such a P.O.S. vehicle. GM really needs to do better. Feels almost like GM is intentionally driving away its customers.
I am ready to join in a class action lawsuit against GM if there is one out there. If not, we should seriously consider initiating one and also look into the possibility of GM buying back the vehicle from owners under lemon law. By the way I live in GA.
So far, no response from the dealer regarding when my issues will be fixed.
onstar new it wasn't working they should have notified you and stop charging you for the service.