Forum Discussion
OnStar Not working - 2025 Chevy Equinox EV
I have the same issue. The OnStar hardware is not responsive. I have to take it back to the dealership Wednesday morning. Ugh the truck is brand new. Hopefully it’s an easy fix and I’m not stranded again with no vehicle. This is the second issue with my truck since I purchased it in April. The first issue I had was the transmission.
Your feedback and confidence behind the wheel are both important to us, @BeeBow325. We would like to learn more about your situation and explore opportunities for assistance while your OnStar hardware concerns are addressed by your local dealership. Send us a private message with more details to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.
Is there any information available regarding the shipment timeline for the OnStar hardware module to dealerships? Our parts department has no ETA—can anyone from OnStar provide an update?
We can recognize your frustration with this experience surrounding your vehicle, @BeeBow325. Allow us to investigate your concerns. When you can, send us a private message with your full name and contact information (including email and phone), your VIN, current mileage, and the name of your participating dealership to OnStar_Support. You can do this by clicking the envelope icon at the top right of your screen. We will keep an eye on our inbox. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
what was the trasmission issue and what did the do
I just bought a 2025 certified pre owned equinox with 29,000 miles a week ago. Onstar did not work when we tried to do the welcome call. Just had it at the dealership for the day today and guess what?? It’s a bad module that is on backorder. Very disappointed in the situation. This makes it difficult to to trust the product and or service that onstar can provide since this seems to be a widespread problem. I live in southern Louisiana and the maps won’t update and show me in Florida. Disappointed..
This is not the new member experience we want for you. As our team recognizes the importance of your OnStar features, we want to work alongside your dealership to provide updates in the repair process. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We want to do all that we can to make this process as seamless as possible.