Forum Discussion
OnStar Not working - 2025 Chevy Equinox EV
I have had issues with my Onstar for months. First time I took it to the dealership in August they gaslighted me trying to say nothing was wrong. I have been paying for and not being able to use the WIFI for months. Now the app doesn't communicate with my 2025 Chevrolet Equinox so I ant use any of the commands so I took back to dealership for them to have it the entire to tell me it needs a new module and its on backorder with no timeframe of being able to get it in to be repaired. I did call Onstar immediately to suspend my service I am not paying for something that doesn't work, and they were kind enough to refund me 3 months of service which I appreciate. My main concern is all the safety features of Onstar not working makes me a little leery of driving the vehicle.
We value your feedback and take your safety seriously, @mwilliams815. We also hold the goal to have you satisfied with your OnStar services as well as the experience that accompanies them. Our team is a private message away. Don't hesitate to reach out with more details to OnStar_Support if we can offer any further support to you alongside your dealership while they work toward a resolution for your Equinox. Just select the envelope icon at the top right of your screen to do so.
The lip service and cut and paste we feel your pain responses are getting old. An awful lot of us have been waiting endlessly for replacement telematics modules on almost brand new cars. No ETA, no information about why they are broken, no information regarding a fix, no assurance that the problem won’t continue after the module is replaced. How about GM providing an actual meaningful response or take action to generate sufficient replacement parts? All this experience has done for most of us is left us angry and regretting ever purchasing such a P.O.S. vehicle. GM really needs to do better. Feels almost like GM is intentionally driving away its customers.
I am ready to join in a class action lawsuit against GM if there is one out there. If not, we should seriously consider initiating one and also look into the possibility of GM buying back the vehicle from owners under lemon law. By the way I live in GA.
So far, no response from the dealer regarding when my issues will be fixed.
GM Corporate stated that it is unlikely I would be satisfied with the outcome of a trade-in, because my vehicle would be valued as having non-functioning OnStar. As a result, they would not offer what the vehicle is actually worth or what I originally paid. Extremely Frustrating.
Allow us to speak right to your feelings, @carblanco. The experience and satisfaction of our members are both things that we hold paramount. We can recognize how impactful this situation surrounding the telematics module for your vehicle has been. We would like to learn more about your concerns. Once connected, we can best investigate and explore opportunities for support alongside your dealership through repair completion. Send us a private message to OnStar_Support with your VIN, full name, email and phone. Any other details you can share are also appreciated. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement.
I like almost all of you other users have already talked to OnStar, the EV Conceirge, and our dealerships multiple times and provided all of the information that you are asking for, yet here we are still being held hostage to a GM Quality issue. How about instead of more lip service and wasting peoples time, GM just fix our damn cars? Not sure what the point of even having a warranty is if GM can't/won't make enough parts to honor their warranty. GM really needs to do better, take responsibility and fix our cars.
It’s incredibly frustrating that there is no ETA for the hardware that needs to be replaced, for the second time since April. GM Corporate confirmed they will reimburse $44 per day for a rental, but only after the repairs are finished. Until then, I’m expected to pay my car payment, insurance, and rental costs out of pocket with no end date in sight. This is unreasonable.