I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on backorder with no update on when the part will be in. It has been 3 months since the module has stopped working and there has been no update on when I will get this replaced. I do not understand how GM is able to continue build cars with these modules but aren't able to replace them when they go bad. It is an inconvenience having the OnStar option and paying the monthly subscription without having the ability to use it.
Happy that I found this site but more frustrated than ever to know this is a problem with GM products. We as well have had the Cadillac Escalades since 2005, prior to that was the GM Yukon Denalis and Tahoes since 1996. Once I get this 2022 Escalade fixed I will never buy another GM product again. We have the extended warranty on this Escalade and it has been in the shop 3 x’s w various issues, the most recent the GPS module which affects wifi and navigation, etc. has been on back order for over a month. Is there a reason this module is not available? No one seems to care especially the dealer. They can say all the words they want to and say their hands are tied and they are trying to resolve but there is nothing. And now just last week we get a major recall on the connecting rod and/or crankshaft engine components being defective. Dealer has no recall on this but the letter is from Cadillac w/ VIN # and said there is a possibility of engine damage and engine failed put the vehicle at risk of a crash. Again no one seems to care. I would never recommend anyone get a GM product again especially the so-called coveted Escalades. And yes in the meantime we continue to pay for Onstar and the vehicle. And it is useless to try and trade. Who wants garbage.
Thank you for providing this information to our team, Lizzie. We truly regret to hear of any frustrations or stress caused by your Escalade. Our team would like to help in any way that we can regarding additional communications moving forward. If you need any help alongside your dealer, please send us a private message. While we cannot expedite parts, we can contact your servicing certified dealership to keep communication open throughout the repair process. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Hey everyone! Just wanted everyone to know that if an Onstar representative reaches out to you and says they can help you chances are THEY CANT AND WONT… unless your car is still under warranty. My car is a 2022 Buick Envision. I have A LOT of highway miles on it… that’s why finance… my module went out in DECEMBER. Just recently a rep said they can try to help me… I even go as far as sending them a QOUTE! Well guess what…after all that back and forth the ONSTAR rep tells me they can’t help me with this because I’m out of warranty! If I still had a warranty we wouldn’t be having this discussion right now… I’d be getting the problem fixed. The whole reason for reaching out in this forum was to try to get some help…not to be told something I already know! It still doesn’t EXCUSE the fact that my car is LESS THAN 3 years old with a failed Onstar module! The part is on back order, the dealer wants to charge $1000+ to fix, and I’m STILL paying for service I don’t have SINCE DECEMBER! Does everyone see the issue here? It doesn’t matter that I’ve been a loyal customer to GM for over 30 years, it doesn’t matter that I’ve paid for the premium packages in EVERY VEHICLE I’ve owned with Onstar, none of that matters. No one cares! I think it’s time to say goodbye to GM and go with their competitors and forget Onstar altogether!
GM needs to step up their A game and issue a Customer Satisfaction recall on this module before they lose consumers by the droves! Shame on Onstar! Shame on GM! if people are still planning a class action lawsuit IM ALL IN!
I have the same issue with my 2022 Escalade. I’ve been waiting 2 months now for the onstar module to get in stock and no end in sight. My Onstar, Supercruise, WiFi, etc. are all useless. Very frustrating
Wow what a rip off for something you didn’t break or cause… I’m not paying it… looking at Hyundai right now for a new car! After 30 years I’m done with GM
Thank you for bringing this part delay to our attention. We do regret to hear of any ongoing OnStar issues with your Escalade. If you are currently working alongside your certified Cadillac dealership regarding your hardware, we would like to assist further with any available communication moving forward. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
The same thing happened to me a few weeks ago, I received a notification for a recall for a hard reset and then Wi-Fi & OnStar went out. Seems like a lot of these just happened recently to others, plus I’m paying a fee for something I can’t use! Never heard of something that could be life threatening go out and no recall issued. Currently waiting for the new module to be ordered at the dealership, not cool!
Our team regrets to hear that you've encountered similar difficulties with your OnStar services. We can sympathize with how frustrating the experience of waiting for parts can be. However, we want to assure you that you're not in this alone. Our team would be happy to get in contact with your involved dealership to provide updates on the status of parts and repair. If you would like to move forward with this assistance, kindly send us an email with some more details to socialmedia@gm.con, with, "ATTN:OS Community/dabeatti," in the subject line so we can locate your message. We'll be on the lookout for your message.
Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part
After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty. Planned obsolete? This should be a recall. Maybe time for class action
We understand the frustration with your OnStar module and the timing with the warranty. To look further into this for you, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Lucasronde in the subject line, and we’ll work with you to review your options and discuss any possible support.
Thank you for reaching out, and we’re here to help.
I have a 2022 Cadillac Escalade. In January 2024 the telematics unit failed. On April 2 this failure was diagnosed by my dealer. Parts have been on back order for 6 months.
Supercruise, navigation, Bluetooth, HUD guidance all inoperative.
I don’t take Cadillac on long trips anymore—I have to use a different (non GM) car if I want a nav system and lane following cruise control.
can anyone help me get this Cadillac back on the road?
We know how frustrating long wait times for parts can be. Our team would like to contact your Cadillac dealer to provide updates on your part delay and repair. To get started, please email us at socialmedia@gm.com.
We do understand the frustration surrounding extended part delays. If you need an additional layer of communication moving forward alongside your certified Cadillac dealer, we are here to help to the best of our abilities. Kindly email socialmedia@gm.com with additional information moving forward.
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Happy that I found this site but more frustrated than ever to know this is a problem with GM products. We as well have had the Cadillac Escalades since 2005, prior to that was the GM Yukon Denalis and Tahoes since 1996. Once I get this 2022 Escalade fixed I will never buy another GM product again. We have the extended warranty on this Escalade and it has been in the shop 3 x’s w various issues, the most recent the GPS module which affects wifi and navigation, etc. has been on back order for over a month. Is there a reason this module is not available? No one seems to care especially the dealer. They can say all the words they want to and say their hands are tied and they are trying to resolve but there is nothing. And now just last week we get a major recall on the connecting rod and/or crankshaft engine components being defective. Dealer has no recall on this but the letter is from Cadillac w/ VIN # and said there is a possibility of engine damage and engine failed put the vehicle at risk of a crash. Again no one seems to care. I would never recommend anyone get a GM product again especially the so-called coveted Escalades. And yes in the meantime we continue to pay for Onstar and the vehicle. And it is useless to try and trade. Who wants garbage.
Thank you for providing this information to our team, Lizzie. We truly regret to hear of any frustrations or stress caused by your Escalade. Our team would like to help in any way that we can regarding additional communications moving forward. If you need any help alongside your dealer, please send us a private message. While we cannot expedite parts, we can contact your servicing certified dealership to keep communication open throughout the repair process. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Hey everyone! Just wanted everyone to know that if an Onstar representative reaches out to you and says they can help you chances are THEY CANT AND WONT… unless your car is still under warranty. My car is a 2022 Buick Envision. I have A LOT of highway miles on it… that’s why finance… my module went out in DECEMBER. Just recently a rep said they can try to help me… I even go as far as sending them a QOUTE! Well guess what…after all that back and forth the ONSTAR rep tells me they can’t help me with this because I’m out of warranty! If I still had a warranty we wouldn’t be having this discussion right now… I’d be getting the problem fixed. The whole reason for reaching out in this forum was to try to get some help…not to be told something I already know! It still doesn’t EXCUSE the fact that my car is LESS THAN 3 years old with a failed Onstar module! The part is on back order, the dealer wants to charge $1000+ to fix, and I’m STILL paying for service I don’t have SINCE DECEMBER! Does everyone see the issue here? It doesn’t matter that I’ve been a loyal customer to GM for over 30 years, it doesn’t matter that I’ve paid for the premium packages in EVERY VEHICLE I’ve owned with Onstar, none of that matters. No one cares! I think it’s time to say goodbye to GM and go with their competitors and forget Onstar altogether!
GM needs to step up their A game and issue a Customer Satisfaction recall on this module before they lose consumers by the droves! Shame on Onstar! Shame on GM! if people are still planning a class action lawsuit IM ALL IN!
I have the same issue with my 2022 Escalade. I’ve been waiting 2 months now for the onstar module to get in stock and no end in sight. My Onstar, Supercruise, WiFi, etc. are all useless. Very frustrating
Wow what a rip off for something you didn’t break or cause… I’m not paying it… looking at Hyundai right now for a new car! After 30 years I’m done with GM
Thank you for bringing this part delay to our attention. We do regret to hear of any ongoing OnStar issues with your Escalade. If you are currently working alongside your certified Cadillac dealership regarding your hardware, we would like to assist further with any available communication moving forward. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
The same thing happened to me a few weeks ago, I received a notification for a recall for a hard reset and then Wi-Fi & OnStar went out. Seems like a lot of these just happened recently to others, plus I’m paying a fee for something I can’t use! Never heard of something that could be life threatening go out and no recall issued. Currently waiting for the new module to be ordered at the dealership, not cool!
Our team regrets to hear that you've encountered similar difficulties with your OnStar services. We can sympathize with how frustrating the experience of waiting for parts can be. However, we want to assure you that you're not in this alone. Our team would be happy to get in contact with your involved dealership to provide updates on the status of parts and repair. If you would like to move forward with this assistance, kindly send us an email with some more details to socialmedia@gm.con, with, \"ATTN:OS Community/dabeatti,\" in the subject line so we can locate your message. We'll be on the lookout for your message.
Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part
After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty. Planned obsolete? This should be a recall. Maybe time for class action
We understand the frustration with your OnStar module and the timing with the warranty. To look further into this for you, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Lucasronde in the subject line, and we’ll work with you to review your options and discuss any possible support.
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Thank you for reaching out, and we’re here to help.
I have a 2022 Cadillac Escalade. In January 2024 the telematics unit failed. On April 2 this failure was diagnosed by my dealer. Parts have been on back order for 6 months.
Supercruise, navigation, Bluetooth, HUD guidance all inoperative.
I don’t take Cadillac on long trips anymore—I have to use a different (non GM) car if I want a nav system and lane following cruise control.
can anyone help me get this Cadillac back on the road?
We know how frustrating long wait times for parts can be. Our team would like to contact your Cadillac dealer to provide updates on your part delay and repair. To get started, please email us at socialmedia@gm.com.
We do understand the frustration surrounding extended part delays. If you need an additional layer of communication moving forward alongside your certified Cadillac dealer, we are here to help to the best of our abilities. Kindly email socialmedia@gm.com with additional information moving forward.
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