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ballout's avatar
ballout
New Contributor
2 years ago

OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to...
LucasR's avatar
LucasR
New Contributor
7 months ago

Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part   

After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty.  Planned obsolete? This should be a recall. Maybe time for class action 

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Module","id":"message:2050","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2050","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:20454"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2050"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2050"},"body@stripHtml({\"truncateLength\":200})":" I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to...","body@stringLength":"682","rawBody":"

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on backorder with no update on when the part will be in. It has been 3 months since the module has stopped working and there has been no update on when I will get this replaced. I do not understand how GM is able to continue build cars with these modules but aren't able to replace them when they go bad. It is an inconvenience having the OnStar option and paying the monthly subscription without having the ability to use it. 

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I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to be replaced and that the part is currently on backorder with no update on when the part will be in. It has been 3 months since the module has stopped working and there has been no update on when I will get this replaced. I do not understand how GM is able to continue build cars with these modules but aren't able to replace them when they go bad. It is an inconvenience having the OnStar option and paying the monthly subscription without having the ability to use it. 

"},"Conversation:conversation:2050":{"__typename":"Conversation","id":"conversation:2050","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2050"},"lastPostingActivityTime":"2024-12-10T08:21:41.744-08:00","lastPostTime":"2024-12-10T08:21:41.744-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:2050":{"__typename":"ModerationData","id":"moderation_data:2050","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2050_1":{"__typename":"Revision","id":"revision:2050_1","lastEditTime":"2024-04-02T21:26:31.045-07:00"},"ForumReplyMessage:message:3317":{"__typename":"ForumReplyMessage","id":"message:3317","conversation":{"__ref":"Conversation:conversation:2050"},"author":{"__ref":"User:user:26126"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2050/message:3317","revisionNum":2,"uid":3317,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: OnStar Module","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3317"},"parent":{"__ref":"ForumTopicMessage:message:2050"},"body":"

Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part   

After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty.  Planned obsolete? This should be a recall. Maybe time for class action 

","body@stringLength":"360","rawBody":"

Another onstar module that failed. Of course right outside the bumper to bumper and extended warranty refuses to cover the part   

After speaking with another dealer there seem to be a lot of these modules going out just outside the warranty.  Planned obsolete? This should be a recall. Maybe time for class action 

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Hi Lucasronde,

\n

We understand the frustration with your OnStar module and the timing with the warranty. To look further into this for you, could you please email us at socialmedia@gm.com? Include ATTN: OnStar Community/Lucasronde in the subject line, and we’ll work with you to review your options and discuss any possible support.

\n

 

\n

Thank you for reaching out, and we’re here to help.

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