Forum Discussion

ballout's avatar
ballout
New Contributor
2 years ago

OnStar Module

I have a 2022 Escalade Sport Platinum and the on star/wifi/app completely stopped working in January 2024. I took the vehicle to my local Cadillac dealership and they told me the OnStar Module has to...
Pwick1's avatar
Pwick1
New Contributor
6 months ago

I have the same issue with my 2022 Escalade. I’ve been waiting 2 months now for the onstar module to get in stock and no end in sight. My Onstar, Supercruise, WiFi, etc. are all useless. Very frustrating

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    6 months ago

    Thank you for bringing this part delay to our attention. We do regret to hear of any ongoing OnStar issues with your Escalade. If you are currently working alongside your certified Cadillac dealership regarding your hardware, we would like to assist further with any available communication moving forward. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.

  • Pwick1's avatar
    Pwick1
    New Contributor
    5 months ago

    Finally got the part after 4 months. Repair cost $1200. Taking a break from GM after this last disappointment and trying something new

    • mscardona1's avatar
      mscardona1
      Contributor II
      5 months ago

      Wow what a rip off for something you didn’t break or cause… I’m not paying it… looking at Hyundai right now for a new car! After 30 years I’m done with GM