Forum Discussion
On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....
73 Replies
I’ve been having trouble with losing audio in my 2023 Silverado from the first month of purchase. I took it to the dealer mechanic, but couldn’t replicate the problem. I told him that people were all over the internet complaining about it. He said he didn’t follow message boards. Maybe he should. He said there were no records with GM discussing such issues. He acted like he didn’t believe anything was wrong with the infotainment system. They looked it over and found nothing. So, okay… I drove it another week or so the audio failed again. So I took it to the dealer mechanic again, did not turn off the vehicle, and went inside and brought the guy out to the truck. “Yep! That’s a problem. It’s common on these models. It’s nothing we can do about it.” So we both shrugged our shoulders and went about our business. NOW OnStar has failed. Today’s dealer mechanic says it’ll need a 48 hour diagnostic test to figure out what the problem is. I’ll need to schedule one. But y’all are telling me what I believe to be true - without a diagnostic test - that I’m looking at getting charged $850+ to replace a module that was most likely defective the day it went on the vehicle.
Same here, 2023 sierra, radio went out 2 hours after I drove off lot, I drove it right back. I've had 3 dealers try to figure it out since and have a documented but no fix. Also onstar been out 3 months and they want me to pay for it. Not happening
We appreciate you bringing these concerns with your 2023 Chevrolet Silverado's infotainment audio system and OnStar connected services, @Zoo003. These are never the kind of sentiments that we want to hear about your recent service experiences. OnStar and Chevrolet recognize how important these aspects of your Chevy to your entire experience and assure you that we want better for our loyal Members. Your satisfaction is of the utmost importance to us. With this in mind, it would be our pleasure to learn more about these concerns so that we may assess how to best assist you through this repair process. When you have a moment, our team kindly asks that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership to proceed with this support. To connect with us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
They dont answer
I have a 2022 Tahoe High Country with 47000 miles on it. I have had to replace the battery (out of warranty) and fan belt (out of warranty), and it makes a weird noise when you turn sharply and now the OnStar has gone out. I don't know when it stopped but according to the screen, the last update it received was in 2022. As a company we have purchased between 8 and 10 Chevrolets in the past 5 years. Since our purchases we have had 3 transmissions repaired all under 120000 miles, 1 engine at 130000 miles, replaced a Suburban at 75000 due to major electrical problems, and now this. And the only thing we get from the dealer is bring it by and drop it off and we will try to get to it but they have ongoing problems getting parts. We didn't buy vehicles to parks them at the dealership. To say the least, I am fed up with GM and their products. I had a Nissan that is still on the road with over 400000 miles on it and our controller has a Toyota that has 375000 and he drives it everyday (like he stole it!). If Mr. Trump, whom I support, wants the big 3 American auto manufacturers to be able to return to a place of prominence, they will ne to stop building garbage. Dodge is horrible and I can't say much about Ford because we don't have them "yet"; but I am now looking at them. SHAMEFUL at best. I think if Nissan or Toyota made a 3/4 ton pickup truck they would put the "big 3" out of business.
These are never the kind of sentiments that we want to hear from our dedicated Chevrolet and OnStar Members, @jimfederico . Our team recognizes how important it is to have reliable access to the critical connected services which you depend on when you're out there with your 2022 Tahoe. With this in mind, we can understand your present dissatisfaction with the recent experiences that you've described. It would be our pleasure to learn more to assess how we may best be able to assist with getting these services up and running for you again. This assistance looks like the documentation of all communication, coordinating alongside your preferred dealership to ensure the speedy resolution to this difficulty, and keeping you expertly informed along the way. If you'd like to proceed with this help, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you again very soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
Waiting to replace my onstar module for2nd time on 2022 Silverado Ltz. The first replacementonly lasted 15 months.. Of course it's on backorder.
This is not the kind of news that we like to hear about the OnStar hardware in your 2022 Chevrolet Silverado, @Wayward1234. Our team regrets to learn that you've run into trouble with your connected services again and would like to learn more about this experience to assess how we may best be able to assist you through this delay and subsequent repair. We want a better experience for our loyal OnStar Members. If you're interested in this form of support, please don't hesitate to send us a private message with your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be keeping a close eye on our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
My gas 25 Equinox's module gave out after 7 months as well. took it 5/2/25 to the dealership and they told me they have no idea when they can replace it. And that my covered warranty to replace it free expires after 36,000 miles but they can apply to chevy to get it free if I do go over the 36,000 miles but they couldn't guarantee that GM would approve it. Onstar needs to extened my free 8 years after it gets fixed if even it does for the months the model was not fixed. This is a safety issue if you get into an accident.
I have a 2023 Yukon Denali. I hate it. My compass doesn’t work , my clock does not keep accurate time and my speed limit sign has disappeared. What junk. If Chevrolet can’t put reliable components in a car this expensive. Don’t put them in in. And now on a trip to FL my windshield washer quit dispensing water. I had a Ford Expedition for 11 years. Nothing failed. What a workhorse. I should have bought another Ford.
This is not the experience we want you to have with your Yukon, Lynnette. To clarify, have you brought these concerns to the attention of your certified GMC dealership? They are in the best position to assist further with any ongoing infotainment troubles. Please know, our team is here to help in any way that we can to provide you with an additional layer of support. Feel free to select the envelope icon at the top right of your screen at your earliest convenience to send us a private message. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
Wow, there seems to be a lot of issues with these OnStar modules. I too have the issue on my 2022 Chevy Bolt EUV. It started out just being an intermittent issue and I tried to get it into the dealer, but they never answered or returned my calls. I finally got a hold of them after the OnStar unit failed completely and I did a bad Google review and complaint on the BBB website. They got me in right away to confirm the unit was failed. The service manager has a request in for the part, but it is on backorder and no estimate of when they'll get it. It is crazy that something like this part can be so critical to so many systems on the vehicle. I can't reply to texts, can't talk on the phone without background noise, can talk on any app based communications (i.e. my office phone number, Facetime, facebook messenger voice, etc...), don't have GPS signal, no Super Cruise, no auto updated time/date, no remote access through the app, and more. Just as everyone else has expressed...it is so frustrating. Definitely discourages me from buying another car with OnStar. I had a Silverado EV in mind, but I don't know now.
I have an issue with my 2024 blazer rs ev. I have had the Onstar module replaced in February right after I bought the car because it was giving me error message and since then I have not been able to get a update on my vehicle’s charging status nor can I use my car remote commands through the app. Nobody seems to know what is going on and why I have no app use! I want to make a complaint because I have been dealing with this since I bought the car and nobody can fix the issue.
My dealer amazingly got the part in to fix this OnStar issue (Telematics Control Unit). It was $715 with the diagnostic fee, labor, and parts. Surprisingly my breakdown coverage through GEICO covered this part and I only paid the $250 deductible. Now everything works once again. It is still ridiculous that it is such a hard part for the dealer to get and that so many of them go out in the first place.
Our goal is for you to feel confident and safe in your Chevrolet vehicle. Our team regrets to hear of any ongoing delays or poor experiences with your certified dealership. Please know, if you need an additional layer of support throughout the module delay, we can assist to the best of our abilities regarding any available updates. Moving forward, kindly send us a private message with more details. Simply select the envelope icon at the top right of your screen to get started.
This is the exact same thing I'm going through now.
Did you ever get it fixed?
Negative. The amount of feature that this module controls is absurd and should be embarrassing for these companies. Emergency services through Onstar/safety, navigation system, WiFi, remote services, diagnostics, remote access, and god knows whatever else I'm unaware of what this thing controls. 🤷🏽♂️
The same thing happened a few months ago on my 2023 Yukon. There is no warranty coverage. The dealer did the recall reprogramming, and a week later, both the Onstar and TCM were defective; it ended up costing $1846 TO MAKE THE CHECK ENGINE LIGHT RESET. Labor was the most significant part $1100, $220/hr. Onstar has never offered to extend my service for the time I could not use the service due to the parts shortage. I didn't even get the canned response given to you. Four months later, a fuel injector went bad (not covered past 36,000mi because it's not part of the powertrain), which came to $1700, of which labor was $1474. I'm done with GM
I have a 2022 Chevy Tahoe with the same issues as everyone has listed above. It seems that I’ve been without service for at least four months or more. The only way I found out that my OnStar in my vehicle was not working was that I was going to add a Wi-Fi hotspot when I went to check it wasn’t working. When I called OnStar, they didn’t even attempt to assist me. They asked if the light next to the OnStar button was on when I told him no they immediately told me to go to the dealership. The customer service at least with the service agent. I was speaking to was utterly disgusting.When I went to the dealership, not only did they tell me that I would have to drop off my car and it would need to spend a couple days there (to check ONE THING) they also told me that any repair would be out-of-pocket also my vehicle only has 36,000 miles on it and it just recently dropped out of warranty. If we are paying for a subscription monthly, you would think that the hardware would be covered.(like somebody said above like the cable company hardware) but it seems like it’s not. I really can’t afford to be without my car for several days and then have to pay by the looks of it almost $1000 to get it fixed. Something needs to be figured out.
I have a 2022 Buick Envision. I noticed something was wrong when the wifi wasnt working. Then i noticed i had no gos and the onstar call button didnt work. My vehicle only had roughly 35k miles onnot. Based on what im reading, it’s most likely the module as well. Ridiculous to have this kind of issue on almost brand new vehicles.