Forum Discussion

klkenny0917

New Contributor

12 months ago

On Star module broken

stbelyeu

New Contributor II

6 months ago

Did you ever get it fixed?

NofaithinGM
New Contributor
6 months ago
Negative. The amount of feature that this module controls is absurd and should be embarrassing for these companies. Emergency services through Onstar/safety, navigation system, WiFi, remote services, diagnostics, remote access, and god knows whatever else I'm unaware of what this thing controls. 🤷🏽‍♂️
- 73312
  New Contributor II
  6 months ago
  The same thing happened a few months ago on my 2023 Yukon. There is no warranty coverage. The dealer did the recall reprogramming, and a week later, both the Onstar and TCM were defective; it ended up costing $1846 TO MAKE THE CHECK ENGINE LIGHT RESET. Labor was the most significant part $1100, $220/hr. Onstar has never offered to extend my service for the time I could not use the service due to the parts shortage. I didn't even get the canned response given to you. Four months later, a fuel injector went bad (not covered past 36,000mi because it's not part of the powertrain), which came to $1700, of which labor was $1474. I'm done with GM

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Star module broken","id":"message:2887","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2887","revisionNum":1,"repliesCount":71,"author":{"__ref":"User:user:25479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2887"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2887"},"body@stripHtml({\"truncateLength\":200})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. 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I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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"},"Conversation:conversation:2887":{"__typename":"Conversation","id":"conversation:2887","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2887"},"lastPostingActivityTime":"2025-08-29T09:56:44.024-07:00","lastPostTime":"2025-08-29T09:56:44.024-07:00","unreadReplyCount":71,"isSubscribed":false},"ModerationData:moderation_data:2887":{"__typename":"ModerationData","id":"moderation_data:2887","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2887_1":{"__typename":"Revision","id":"revision:2887_1","lastEditTime":"2024-10-24T09:48:21.153-07:00"},"ForumReplyMessage:message:8371":{"__typename":"ForumReplyMessage","id":"message:8371","conversation":{"__ref":"Conversation:conversation:2887"},"author":{"__ref":"User:user:39360"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2887/message:8371","revisionNum":1,"uid":8371,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: On Star module broken","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8371"},"parent":{"__ref":"ForumTopicMessage:message:2887"},"body":"

Did you ever get it fixed?

","body@stringLength":"33","rawBody":"

Did you ever get it fixed?

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Negative. The amount of feature that this module controls is absurd and should be embarrassing for these companies. Emergency services through Onstar/safety, navigation system, WiFi, remote services, diagnostics, remote access, and god knows whatever else I'm unaware of what this thing controls. 🤷🏽‍♂️

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The same thing happened a few months ago on my 2023 Yukon. There is no warranty coverage. The dealer did the recall reprogramming, and a week later, both the Onstar and TCM were defective; it ended up costing $1846 TO MAKE THE CHECK ENGINE LIGHT RESET. Labor was the most significant part $1100, $220/hr. Onstar has never offered to extend my service for the time I could not use the service due to the parts shortage. I didn't even get the canned response given to you. Four months later, a fuel injector went bad (not covered past 36,000mi because it's not part of the powertrain), which came to $1700, of which labor was $1474. I'm done with GM

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