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klkenny0917's avatar
klkenny0917
New Contributor
11 months ago

On Star module broken

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...
diaz3508's avatar
diaz3508
New Contributor
6 months ago

I have a 2022 Chevy Tahoe with the same issues as everyone has listed above. It seems that I’ve been without service for at least four months or more. The only way I found out that my OnStar in my vehicle was not working was that I was going to add a Wi-Fi hotspot when I went to check it wasn’t working. When I called OnStar, they didn’t even attempt to assist me. They asked if the light next to the OnStar button was on when I told him no they immediately told me to go to the dealership. The customer service at least with the service agent. I was speaking to was utterly disgusting.When I went to the dealership, not only did they tell me that I would have to drop off my car and it would need to spend a couple days there (to check ONE THING) they also told me that any repair would be out-of-pocket also my vehicle only has 36,000 miles on it and it just recently dropped out of warranty. If we are paying for a subscription monthly, you would think that the hardware would be covered.(like somebody said above like the cable company hardware) but it seems like it’s not. I really can’t afford to be without my car for several days and then have to pay by the looks of it almost $1000 to get it fixed. Something needs to be figured out.

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Star module broken","id":"message:2887","entityType":"FORUM_TOPIC","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2887","revisionNum":1,"repliesCount":71,"author":{"__ref":"User:user:25479"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:OnStar_Support"},"conversation":{"__ref":"Conversation:conversation:2887"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:2887"},"body@stripHtml({\"truncateLength\":200})":" I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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I have a 2022 Chevy Tahoe with the same issues as everyone has listed above. It seems that I’ve been without service for at least four months or more. The only way I found out that my OnStar in my vehicle was not working was that I was going to add a Wi-Fi hotspot when I went to check it wasn’t working. When I called OnStar, they didn’t even attempt to assist me. They asked if the light next to the OnStar button was on when I told him no they immediately told me to go to the dealership. The customer service at least with the service agent. I was speaking to was utterly disgusting.When I went to the dealership, not only did they tell me that I would have to drop off my car and it would need to spend a couple days there (to check ONE THING) they also told me that any repair would be out-of-pocket also my vehicle only has 36,000 miles on it and it just recently dropped out of warranty. If we are paying for a subscription monthly, you would think that the hardware would be covered.(like somebody said above like the cable company hardware) but it seems like it’s not. I really can’t afford to be without my car for several days and then have to pay by the looks of it almost $1000 to get it fixed. Something needs to be figured out.

","body@stringLength":"1250","rawBody":"

I have a 2022 Chevy Tahoe with the same issues as everyone has listed above. It seems that I’ve been without service for at least four months or more. The only way I found out that my OnStar in my vehicle was not working was that I was going to add a Wi-Fi hotspot when I went to check it wasn’t working. When I called OnStar, they didn’t even attempt to assist me. They asked if the light next to the OnStar button was on when I told him no they immediately told me to go to the dealership. The customer service at least with the service agent. I was speaking to was utterly disgusting.When I went to the dealership, not only did they tell me that I would have to drop off my car and it would need to spend a couple days there (to check ONE THING) they also told me that any repair would be out-of-pocket also my vehicle only has 36,000 miles on it and it just recently dropped out of warranty. If we are paying for a subscription monthly, you would think that the hardware would be covered.(like somebody said above like the cable company hardware) but it seems like it’s not. I really can’t afford to be without my car for several days and then have to pay by the looks of it almost $1000 to get it fixed. Something needs to be figured out.

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