Forum Discussion
On Star module broken
I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....
73 Replies
We certainly understand your frustrations. Thank you kindly for bringing this ongoing part delay to our attention. While our team is unable to expedite your OnStar hardware, we can keep in close communication with your certified Chevrolet dealership and provide any available updates on parts. If you’d like an additional layer of assistance moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/klkenny0917 in the subject headline.
My username says it all. Adding to this growing list. 2023 Sierra Denali Ultimate, -28k miles. I noticed my infotainment system wasn't working in February 2025. Tried all the usual resets. Contacted o star directly on my phone because the one touch button wasn't illuminated. Onstar tried their go to tactics, to blame everyone but themselves, and referred me to the dealership. Dealership stated it was a failed onstar module and would order the part. Still waiting! Yesterday, I called the dealership and they told me there was a backlog for the part and no estimated time for this to be over. WHY? We work too hard and already pay too much for these vehicles. We have options and we should demand that these companies be held accountable. What are you doing to fix it GM/Onstar? This is unacceptable. FIX IT!
Our team regrets to learn that you've encountered such difficulties with the OnStar hardware in your 2023 GMC Sierra Denali Ultimate. OnStar strives to provide our loyal Members with the best services and support experience possible. We recognize how important it is to have reliable access to the critical OnStar services that you depend on and can understand your present frustration and dissatisfaction with these unexpected delays to the parts necessary for repair. Our utmost priority is to ensure these concerns are addressed and resolved in as timely a manner as possible so that you can get back to what really matters with the OnStar features you love most. With this in mind, our team would like to connect further to assess how we may best be able to assist you through this process. When you have a moment, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership to proceed. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response.
Same thing happened to me last week.... 2023 Tahoe LT... 36.4k miles. Dealer telling me its out of my warranty and $850 to fix. Pathetic.. I am also paying for a plan. This is outrageous that I would have to pay for this considering it has NOTHING to do with the miles on my engine. My clocks are off, my compass is not working. How on earth is that something that fails on a 2023 vehicle. The dealer also said its been happening more and more. I am waiting to hear back from GM to see if they can pay for the repair. I own 3 GM vehicles and honestly if they don't make this right I am going to get rid of all 3 and move on to a different company
Same here, seems like there should be a recall on these
I experience a simular issue. I purchased a used 2023 Chevy RST Tahoe. I have called the OnStar customer service, and the OnStar button would not work, and customer service stated to take it to the dealer. The local dealer says that it is the module and would need to run diagnostics, which would run $850 to $9000. WOW. Ridiculous. I purchased an extended warranty but would this cover this
I ever called customer service and they were no help, even trying to set up a new account and try to see if I could use OnStar
We do appreciate your candid feedback regarding your Tahoe. This is not the experience that we strive to provide our Members. Thank you for letting us know about your previous contact with GM. If you do not hear back regarding your ongoing case, kindly let us know. Our team is here to help to the best of our abilities and would like to ensure contact moving forward.
Hi i have 2023 Chevy suburban and about 1,5 years ago dealer pushed me to do software program recall so afterwards my onstar module stopped working and check engine light is on so i can’t start my car remotely also clock shows different time and dealer said it’s not their fault…. Like seriously? Whose fault it is? Before update everything works well. They want me to pay $800