Forum Discussion
On Star module broken
We do appreciate your candid feedback regarding your Tahoe. This is not the experience that we strive to provide our Members. Thank you for letting us know about your previous contact with GM. If you do not hear back regarding your ongoing case, kindly let us know. Our team is here to help to the best of our abilities and would like to ensure contact moving forward.
Hi i have 2023 Chevy suburban and about 1,5 years ago dealer pushed me to do software program recall so afterwards my onstar module stopped working and check engine light is on so i can’t start my car remotely also clock shows different time and dealer said it’s not their fault…. Like seriously? Whose fault it is? Before update everything works well. They want me to pay $800
We understand the frustration with unexpected vehicle concerns and the associated costs, Rob. While we cannot guarantee any specific outcome, we would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of the dealership you've been working with. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.