Forum Discussion
On Star module broken
Same thing happened to me last week.... 2023 Tahoe LT... 36.4k miles. Dealer telling me its out of my warranty and $850 to fix. Pathetic.. I am also paying for a plan. This is outrageous that I would have to pay for this considering it has NOTHING to do with the miles on my engine. My clocks are off, my compass is not working. How on earth is that something that fails on a 2023 vehicle. The dealer also said its been happening more and more. I am waiting to hear back from GM to see if they can pay for the repair. I own 3 GM vehicles and honestly if they don't make this right I am going to get rid of all 3 and move on to a different company
We do appreciate your candid feedback regarding your Tahoe. This is not the experience that we strive to provide our Members. Thank you for letting us know about your previous contact with GM. If you do not hear back regarding your ongoing case, kindly let us know. Our team is here to help to the best of our abilities and would like to ensure contact moving forward.
Same here, 2023 sierra, been trying to get gm or onstar or dealer to do something for 3 months, also have 2025 sierra
Same here with 2023 Yukon Denali, dealership isn’t helping, vehicle still under warranty and onstar says the dealership has to fix the issue
Hi i have 2023 Chevy suburban and about 1,5 years ago dealer pushed me to do software program recall so afterwards my onstar module stopped working and check engine light is on so i can’t start my car remotely also clock shows different time and dealer said it’s not their fault…. Like seriously? Whose fault it is? Before update everything works well. They want me to pay $800
We understand the frustration with unexpected vehicle concerns and the associated costs, Rob. While we cannot guarantee any specific outcome, we would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of the dealership you've been working with. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Same here, seems like there should be a recall on these
I experience a simular issue. I purchased a used 2023 Chevy RST Tahoe. I have called the OnStar customer service, and the OnStar button would not work, and customer service stated to take it to the dealer. The local dealer says that it is the module and would need to run diagnostics, which would run $850 to $9000. WOW. Ridiculous. I purchased an extended warranty but would this cover this
I ever called customer service and they were no help, even trying to set up a new account and try to see if I could use OnStar
Thank you for bringing these difficulties with your new 2023 Chevrolet Tahoe's OnStar connected services to our attention, @BRAVO461. We recognize your desire to take advantage of these amazing OnStar services and would be more than happy to learn more about this situation to assess how we may best assist you. At this time, has your module been replaced? When you have a moment, our team kindly asks that you send us a private message to continue with this support. Please include your contact information, VIN, the current mileage, and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement