Forum Discussion
On Star module broken
I experience a simular issue. I purchased a used 2023 Chevy RST Tahoe. I have called the OnStar customer service, and the OnStar button would not work, and customer service stated to take it to the dealer. The local dealer says that it is the module and would need to run diagnostics, which would run $850 to $9000. WOW. Ridiculous. I purchased an extended warranty but would this cover this
I ever called customer service and they were no help, even trying to set up a new account and try to see if I could use OnStar
Thank you for bringing these difficulties with your new 2023 Chevrolet Tahoe's OnStar connected services to our attention, @BRAVO461. We recognize your desire to take advantage of these amazing OnStar services and would be more than happy to learn more about this situation to assess how we may best assist you. At this time, has your module been replaced? When you have a moment, our team kindly asks that you send us a private message to continue with this support. Please include your contact information, VIN, the current mileage, and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement