Forum Discussion
On Star module broken
Same thing happened to me last week.... 2023 Tahoe LT... 36.4k miles. Dealer telling me its out of my warranty and $850 to fix. Pathetic.. I am also paying for a plan. This is outrageous that I would have to pay for this considering it has NOTHING to do with the miles on my engine. My clocks are off, my compass is not working. How on earth is that something that fails on a 2023 vehicle. The dealer also said its been happening more and more. I am waiting to hear back from GM to see if they can pay for the repair. I own 3 GM vehicles and honestly if they don't make this right I am going to get rid of all 3 and move on to a different company
I experience a simular issue. I purchased a used 2023 Chevy RST Tahoe. I have called the OnStar customer service, and the OnStar button would not work, and customer service stated to take it to the dealer. The local dealer says that it is the module and would need to run diagnostics, which would run $850 to $9000. WOW. Ridiculous. I purchased an extended warranty but would this cover this
I ever called customer service and they were no help, even trying to set up a new account and try to see if I could use OnStar
Thank you for bringing these difficulties with your new 2023 Chevrolet Tahoe's OnStar connected services to our attention, @BRAVO461. We recognize your desire to take advantage of these amazing OnStar services and would be more than happy to learn more about this situation to assess how we may best assist you. At this time, has your module been replaced? When you have a moment, our team kindly asks that you send us a private message to continue with this support. Please include your contact information, VIN, the current mileage, and the name of your participating dealership. To reach us, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement