Forum Discussion
On Star module broken
Same thing happened to me last week.... 2023 Tahoe LT... 36.4k miles. Dealer telling me its out of my warranty and $850 to fix. Pathetic.. I am also paying for a plan. This is outrageous that I would have to pay for this considering it has NOTHING to do with the miles on my engine. My clocks are off, my compass is not working. How on earth is that something that fails on a 2023 vehicle. The dealer also said its been happening more and more. I am waiting to hear back from GM to see if they can pay for the repair. I own 3 GM vehicles and honestly if they don't make this right I am going to get rid of all 3 and move on to a different company
We do appreciate your candid feedback regarding your Tahoe. This is not the experience that we strive to provide our Members. Thank you for letting us know about your previous contact with GM. If you do not hear back regarding your ongoing case, kindly let us know. Our team is here to help to the best of our abilities and would like to ensure contact moving forward.
Same here, 2023 sierra, been trying to get gm or onstar or dealer to do something for 3 months, also have 2025 sierra
Same here with 2023 Yukon Denali, dealership isn’t helping, vehicle still under warranty and onstar says the dealership has to fix the issue
The telematics module will need to be replaced. I finally had mine replaced, and my OnStar is functioning.
Hi i have 2023 Chevy suburban and about 1,5 years ago dealer pushed me to do software program recall so afterwards my onstar module stopped working and check engine light is on so i can’t start my car remotely also clock shows different time and dealer said it’s not their fault…. Like seriously? Whose fault it is? Before update everything works well. They want me to pay $800
We understand the frustration with unexpected vehicle concerns and the associated costs, Rob. While we cannot guarantee any specific outcome, we would be glad to connect and look into this for you. To get started, please send us a private message to OnStar_Support by selecting the envelope at the top right of the page. Please include your full contact information, VIN, mileage, and the name of the dealership you've been working with. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.