Forum Discussion
On Star module broken
We certainly understand your frustrations. Thank you kindly for bringing this ongoing part delay to our attention. While our team is unable to expedite your OnStar hardware, we can keep in close communication with your certified Chevrolet dealership and provide any available updates on parts. If you’d like an additional layer of assistance moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/klkenny0917 in the subject headline.
My username says it all. Adding to this growing list. 2023 Sierra Denali Ultimate, -28k miles. I noticed my infotainment system wasn't working in February 2025. Tried all the usual resets. Contacted o star directly on my phone because the one touch button wasn't illuminated. Onstar tried their go to tactics, to blame everyone but themselves, and referred me to the dealership. Dealership stated it was a failed onstar module and would order the part. Still waiting! Yesterday, I called the dealership and they told me there was a backlog for the part and no estimated time for this to be over. WHY? We work too hard and already pay too much for these vehicles. We have options and we should demand that these companies be held accountable. What are you doing to fix it GM/Onstar? This is unacceptable. FIX IT!
Our team regrets to learn that you've encountered such difficulties with the OnStar hardware in your 2023 GMC Sierra Denali Ultimate. OnStar strives to provide our loyal Members with the best services and support experience possible. We recognize how important it is to have reliable access to the critical OnStar services that you depend on and can understand your present frustration and dissatisfaction with these unexpected delays to the parts necessary for repair. Our utmost priority is to ensure these concerns are addressed and resolved in as timely a manner as possible so that you can get back to what really matters with the OnStar features you love most. With this in mind, our team would like to connect further to assess how we may best be able to assist you through this process. When you have a moment, we kindly ask that you send us a private message with your contact information, VIN, the current mileage, and the name of your participating GMC dealership to proceed. To send us a message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be watching for your response.