Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
I have a 2024 Sierra 1500 and my vehicle status has not changed since OnStar had to refresh my wifi signal in my truck 7 days ago. I don't know if there are any similarities but the vehicle stopped updating after the refresh. I have already done the power cycle of the truck (run for 2 minutes...off for at least 2 min...sign out of the MyGMC app and back in...have also uninstalled and reinstalled several times). I also have another vehicle in the app and it is updating just fine. The link seems to be the truck but not sure.
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My issues were resolved this past week. I called OnStar, and they couldn't connect remotely to my GMC Sierra. During my next service, I had GMC check it. They replaced one of the many computer modules, and now it is working.
Same issue with my 2024 Traverse. Vehicle status hasn’t updated since I purchased the vehicle 8 months ago. Remote start and other features work.
We regret to learn that you've encountered similar concerns with your app, @michelle9497. OnStar wants a better experience for our Members and would be happy to look into this matter further to assist with getting these features functioning properly again. At your earliest convenience, please send us a private message to OnStar_Support with some more details so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We'll be keeping an eye out for your response.
I have a 2025 Silverado that has not connected in 3 months I just noticed when I went to check the status out of the blue. I sent advisor_jack a message. I tried the power cycle method listed along with deleting the app multiple times. Idk if anyone has any helpful insights.
Our team appreciates you bringing these concerns with your app back to our attention, @Logenbolt. If you're still experiencing any difficulties with the app, please don't hesitate to connect with us here or in a private message for additional support. Please address any future messages to OnStar_Support for the most immediate assistance. Just select the envelope icon at the top right of your screen to get started.
Having the same exact issue. App shows hasn’t updated in 30 days. I’ve deleted my profile, the app, BT Connection and re-done all, but no luck.
Our team understands how frustrating it can be when these important vehicle details aren't updating to their current values, @tmorris0221. We recognize that these details play a vital role in keeping you informed on all aspects of your experience and assure you that it would be our pleasure to assist with resolving any troubles that are impacting their functioning. Please send us a private message with some more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect again in the near future.
How do I contact Onstar support directly?
My 2023 preowned Terrain is doing the same thing. Had to call for OnStar to refresh the wifi hot spot and that was the last time the app "Synced" with the vehicle. All other features work, although, when I remote start the vehicle and I get in, the timer on the remote start on the app keeps counting down. In the remote access page on the settings screen in the car doesn't show my phone as having remote access even though I have the remote features.
We know how frustrating it can be to lose important app features. Our team would be glad to connect and learn more about your concern. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I as well have issues with the App not updating. It tells me that the last update for the mileage was 3 Months ago and that I have 42% of fuel. I filled up today, so it should say 100% and the mileage is about 4000 miles off from the current mileage. I am able to use the Start, Unlock and Lock features, but nothing else works. I have reset the App, unloaded it and reloaded it and nothing seems to fix it.
Our team understands how frustrating it can be when the Vehicle Status feature in your myGMC app isn't functioning as it should, James. We would be glad to connect and learn more about the concerns you're experiencing to get you the assistance you need. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I was just out today after not moving my vehicle for about a month and my app didn’t update after my trip today, the app is really bad when it come to to contacting the vehicle when you drive as it said it would. Really poor service
My Gm app stopped updating in June. So we all should get credited. I pay by the year. 4 months have passed without the app working correctly. I've done all the unload and reload and nothing happened, so what next? I uninstalled all the app and reinstalled it and nothing.
I have had a heck of a time with mine. Contacted onstar and completed all the “fixes” but nothing worked. Twice onstar support “refreshed “ my software and it updated but that was it, still frozen since their last attempt. The controls work fine but vehicle status doesn’t update.
We understand how frustrating it can be to experience ongoing concerns with your mobile app. Our team would be glad to connect and take another look. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Thank you for bringing this concern to our attention. We would like the opportunity to restore the Vehicle Status feature in your app, so you can have ease-of-mind when it comes to your vehicle's health. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.