Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
My 2023 preowned Terrain is doing the same thing. Had to call for OnStar to refresh the wifi hot spot and that was the last time the app "Synced" with the vehicle. All other features work, although, when I remote start the vehicle and I get in, the timer on the remote start on the app keeps counting down. In the remote access page on the settings screen in the car doesn't show my phone as having remote access even though I have the remote features.
We know how frustrating it can be to lose important app features. Our team would be glad to connect and learn more about your concern. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.