Forum Discussion
MyGMC app not updating vehicle status since OnStar had to refresh my wifi signal a week ago.
Having the same exact issue. App shows hasn’t updated in 30 days. I’ve deleted my profile, the app, BT Connection and re-done all, but no luck.
Our team understands how frustrating it can be when these important vehicle details aren't updating to their current values, @tmorris0221. We recognize that these details play a vital role in keeping you informed on all aspects of your experience and assure you that it would be our pleasure to assist with resolving any troubles that are impacting their functioning. Please send us a private message with some more details to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. Our team hopes to connect again in the near future.
How do I contact Onstar support directly?
We appreciate you following up with us here for additional assistance, @tmorris0221. To answer your question, there are a variety of options to best connect with our expansive team of OnStar advisors. You're welcome to reach us by sending a private message to OnStar_Support by clicking the envelope at the top of your screen. If you'd prefer to speak with a live advisor, please feel free to press the Blue OnStar button in your vehicle or dial +1(888)-4OnStar to connect with them immediately. If any additional questions should arise, please don't hesitate to reach us here for more help. Our team is only a message away.