Forum Discussion
Onstar Module Replacement ETA?
2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
I guess I get to join this group of upset customers, my 23 Yukon Denali on-star module went out as well. Dealer is telling me 4-6 months. The motor spun a Rod at 800 miles and was in the dealer for 6 months waiting on an engine. I paid for 3 years of on-star service when I bought the vehicle. So I guess on-star gets 1 year of free money, and I get screwed out of 1 year of on-star.
These are never the kind of sentiments that we like to hear about your experience with your OnStar service, Andrew. We see that you've been experiencing some concerns and would like to offer our assistance towards resolution. Our highest priority to is ensure that you get the opportunity to take full advantage of all of these amazing services that come with your 2023 GMC Denali, and our team would like to make sure that you get back to this. When you have a moment, please send us an email with this information to socialmedia@gm.com with, "ATTN: OS Community/Andrewve," in the subject line so we may locate your message. We look forward to assisting you further and will be monitoring our inbox for your response.
We understand the importance of having a vehicle you can rely on. Thank you for bringing this ongoing part delay to our attention. Please know, we do depend on our certified dealerships to provide all technical and diagnostic insight. If you’re having continued trouble with your Sierra, we would like to further connect with your service team and provide any available assistance that we can. Moving forward, kindly email socialmedia@gm.com with ATTN: OnStar Community/osugigi26 in the subject headline. We hope to hear from you.
I have had the same issue since about 8/20 when it first went out in my 23 Tahoe High Country. Connection came back for a few days then went back out. Dealer said I need a new module. The module has been on back order for over a month. I paid extra for supercruise with 3 years included with the purchase and wifi accessibility. I have no access to those technologies anymore with no resolution in sight. I’d love if OnStar would prioritize this issue and get us our replacement modules for these vehicles. Why even buy new if you have to deal with used car issues?
Our team does understand the importance of your hardware concerns. Thank you for bringing this to our attention. We are here to support to the best of our abilities moving forward regarding any part delays. So we may learn more about your current situation, kindly email socialmedia@gm.com with ATTN: OnStar Community/MC in the subject headline.
I also bought a GM vehicle a 2020 Cadillac XT5. And my reason for buying was so I could travel by myself with no fear. My husband has dementia and doesn't like to travel anymore. So for me I thought this vehicle would be perfect for my situation. I know the frustration your feeling. Spending hard earned money on a car that did NOT meet our expectations! Thank goodness my grandson showed me how to plug in my iphone and use my maps on my phone. But as of a week ago even that works off and on. Will NEVER buy a GM vehicle again!!!!!! I do not feel safe. I feel your pain and hope they can resolve this issue!!!
Is there an ETA. My 2022 Sierra has been diagnosed as faulty and told there is no time for replacement.
Thank you for bringing this to our attention, Kel. While our social care team is unable to expedite parts, we can work alongside your certified GMC dealership to provide updates and open communication regarding your hardware. if you would like an additional layer of assistance moving forward, our team is only an email away at socialmedia@gm.com with ATTN: OnStar Community/kel in the subject headline. We hope to hear from you.
I also am having the same issue on my 2022 Sierra. The dealer stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope OnStar and GM would make this right.
We understand the frustration of ongoing part delays, Amy. Our team does appreciate your ongoing patience while you continue working with your certified dealer regarding your Sierra's hardware. If you have any trouble communicating with the dealer, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/AmyKeefer in the subject headline. We are here to help to the best of our abilities.
I also am having the same issue on my 2023 Denali Ultimate. My engine light is on and code from dealership is saying its my OnStar module. The dealership stated there is no estimated time for receiving a new module. It is very frustrating to pay for these services and not have access to them. I would hope GM would make this right.
Thank you for your comment. Our team does appreciate your ongoing patience at this time while your certified dealership works alongside you regarding your OnStar module. Again, our team is here to assist to the best of our abilities alongside your service department if you have any trouble connecting with your dealer. We are only an email away at socialmedia@gm.com. Be sure to include ATTN: OnStar Community/DHolmesSr in the subject headline.
I have a 2023 GMC Sierra 1500 AT4X. My truck has under 11,000 miles and it needs a new OnStar Module. My truck is scheduled to go in to the dealership on 12/12/24. I have been without all the functions that rely on the OnStar module to function since 10/15/24. The dealerships in my area are out months to try to get an appointment. Aside from wanting to know when the ETA of the new modules will be, I'd like to know if Onstar is going to credit us back the downtime we have experienced because of faulty modules? I don't think we should pay for services that we can't use because we cant get the problem fixed expeditiously due to OnStar and GM not having the part. Like I said, even if the part was readily available I'd still be waiting two months to get the part installed because dealership appointments are eight plus weeks out. Again, we continue to pay for a service that we can use for reasons beyond our control. So what are you going to do OnStar?
Thank you for providing our team with this insight. We do understand the frustration and inconvenience associated with part delays. Our team appreciates your ongoing patience as you work alongside your certified GMC dealership regarding your OnStar hardware. Please know, you can connect with a live Advisor at any time by dialing 1-(888)-4ONSTAR (1-888-466-7827) moving forward. They are more than happy to further assist with your services and provide you with available options. If you need any help after connecting with them, our team is also only an email away at socialmedia@gm.com.
How long are people waiting to get a new OnStar module?
We do appreciate your comment, Stevie. Please know, our team is here to help to the best of our abilities regarding your OnStar module. If you are having any current concerns, our team is only an email away at socialmedia@gm.com.
About 3 months. I finally got some time to call OnStar and was told I'm still under the trial period in which before this issue, i was impress the OnStar options I have on vehicle. So, I sign in to website and elected to extend the period. According to the sales tech, once my trial period is over, I will have the option to cancel. On 30 Dec, I stop by the Dealership GMC Legacy, Slidell LA to see what was the latest status. There still waiting for the part to come in. In meantime, my Onstar is not working and I believe there is hidden cost I'm currently paying for its services. My engine light remains on and I'm not sure what my next step will be. I always expected better of GMC in doing the right thing and hope this can be resolved soon. Family of GMC owners for decades. The dealership has been supportive and has made it clear they're waiting on the part. I don't know what my options are other than waiting at this point, but I am leaning more to contacting a friend of mine (Congressman). As a Retired Vet, I have patience, but 90 days plus is a bit much driving a 2023 Ultimate 1500 Series with the engine light on. From my understanding, these parts are coming from a 3rd party which is currently back log.