2023 GMC Sierra 1500 Denali Carbon Pro
Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.
","kudosSumWeight":9,"postTime":"2024-09-02T15:11:21.321-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2499_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7413},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:2499":{"__typename":"Conversation","id":"conversation:2499","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2499"},"lastPostingActivityTime":"2025-05-19T14:50:32.246-07:00","lastPostTime":"2025-05-19T14:50:32.246-07:00","unreadReplyCount":27,"isSubscribed":false},"ModerationData:moderation_data:2499":{"__typename":"ModerationData","id":"moderation_data:2499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:2499_1":{"__typename":"Revision","id":"revision:2499_1","lastEditTime":"2024-09-02T15:11:21.321-07:00"},"ForumReplyMessage:message:8169":{"__typename":"ForumReplyMessage","id":"message:8169","conversation":{"__ref":"Conversation:conversation:2499"},"author":{"__ref":"User:user:34356"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2499/message:8169","revisionNum":1,"uid":8169,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: Onstar Module Replacement ETA?","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8169"},"parent":{"__ref":"ForumReplyMessage:message:3677"},"body":"No avg time, some folks it took 3-6 months, some longer. I am into month 2.
","body@stringLength":"82","rawBody":"No avg time, some folks it took 3-6 months, some longer. I am into month 2.
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