Forum Discussion

osugigi26's avatar
osugigi26
New Contributor II
7 months ago

Onstar Module Replacement ETA?

2023 GMC Sierra 1500 Denali Carbon Pro Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorde...
MC's avatar
MC
New Contributor
6 months ago

I have had the same issue since about 8/20 when it first went out in my 23 Tahoe High Country. Connection came back for a few days then went back out. Dealer said I need a new module. The module has been on back order for over a month. I paid extra for supercruise with 3 years included with the purchase and wifi accessibility. I have no access to those technologies anymore with no resolution in sight. I’d love if OnStar would prioritize this issue and get us our replacement modules for these vehicles. Why even buy new if you have to deal with used car issues? 

  • Advisor_Helen's avatar
    Advisor_Helen
    Moderator
    6 months ago

    Our team does understand the importance of your hardware concerns. Thank you for bringing this to our attention. We are here to support to the best of our abilities moving forward regarding any part delays. So we may learn more about your current situation, kindly email socialmedia@gm.com with ATTN: OnStar Community/MC in the subject headline.