Forum Discussion
Onstar Module Replacement ETA?
I have had the same issue since about 8/20 when it first went out in my 23 Tahoe High Country. Connection came back for a few days then went back out. Dealer said I need a new module. The module has been on back order for over a month. I paid extra for supercruise with 3 years included with the purchase and wifi accessibility. I have no access to those technologies anymore with no resolution in sight. I’d love if OnStar would prioritize this issue and get us our replacement modules for these vehicles. Why even buy new if you have to deal with used car issues?
Our team does understand the importance of your hardware concerns. Thank you for bringing this to our attention. We are here to support to the best of our abilities moving forward regarding any part delays. So we may learn more about your current situation, kindly email socialmedia@gm.com with ATTN: OnStar Community/MC in the subject headline.
I think it is hilarious that this was the answer 8 months ago, and last week. Exact same hardware issues, still on back order. At the risk of sounding dramatic, I truly regret moving away from Ford for the Chevy. I believe it will be the last one.
We know how frustrating this concern with your OnStar module must be. Our team would be glad to connect and learn more about your concern. To get started, please send us a private message, so we can look into this further. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Ahmed to get connected directly to me.
Did you ever get it fixed?
Yes, it took three months.